Multy X Android App not connecting

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Mints Posts: 2

January 2024 in Multy WiFi System

Since approx Jan 29 2024 getting error message when using android app. Occasionally told Google.com not available as part of message.

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Accepted Solution

• 

  Zyxel_Jerry Posts: 1,369  Zyxel Employee

  

  February 2024 Answer ✓

  Hi @Mints
  
  We have a apk that fix the issue.
  Please refer to this article.
  

  https://community.zyxel.com/en/discussion/21002/update-for-multy-app-android-version-fix-unreachable-to-server-issue

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All Replies

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  dpipro Posts: 71  ZCNE Certified

  

  February 2024

  Same problem here. We have several domestic customers with these APs installed. We can't reach any of them. :-(

  Best regards
  

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  Jayded Posts: 1

  

  February 2024

  …and same here. I thought that I messed it up by tweaking WiFi but I see that this is common issue. Web GUI does work.

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  Jkin_3k Posts: 1

  

  February 2024

  Same here (Spain). Zyxel Multy App and Zyxel Armor App have the same issue.

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  Zyxel_Jerry Posts: 1,369  Zyxel Employee

  

  February 2024 Answer ✓

  Hi @Mints
  
  We have a apk that fix the issue.
  Please refer to this article.
  

  https://community.zyxel.com/en/discussion/21002/update-for-multy-app-android-version-fix-unreachable-to-server-issue

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• 

  Mints Posts: 2

  

  February 2024

  Thank you Jerry that fix the team developed has worked perfectly 😄

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