Skip to content
  • Register

    • My Nr7102 has missing or not working options

    Posts: 5  Freshman Member
    First Comment Friend Collector
    in Mobile Broadband

    recently got a new Nr7102 and the device interface is a mess

    there is no scan option on lte 4g band lock(the option exist on my other router the nr7101)

    there is no scan option on 5g band lock(the option exist on my other router the nr7101)

    log file freezes the interface

    after firmware update V1.00(ABYD.2)C0 the cell id of 5g NSA is no longer reported(i have to use telnet to get the 5g cellid info).

    you can't upgrade your device online, why you advertise this on your site? its not working.

    small bugs and glitches everywhere.

    the NR7102 feels abandoned compared to my other router the Nr7101 if the NR7102 is EOL product please respond back so i can return it to seller.

    Welcome!

    It looks like you're new here. If you want to get involved, click on this button!
    Sign In
    Register

    All Replies

    • Posts: 57  Ally Member
      First Comment First Answer Friend Collector Third Anniversary

      That's not good. I'd make a list just like you've started to do and raise it all in a ticket direct with Zyxel support. I've found their support to be great, and I've even raised a few bugs with them. See what they have to say. If you don't get a satisfactory response, then send the unit back for a refund.

      There product list does seem to be expanding somewhat, wonder if the devs are struggling to keep up.

      NR7101/02/03

      NR7301/02/03

      NR7501

      …

    • Posts: 5  Freshman Member
      First Comment Friend Collector

      thank you Noddy i will raise a ticket and hope for the best.

    • Posts: 5  Freshman Member
      First Comment Friend Collector

      hello ,

      just a heads up zyxel provided a new firmware for testing

      Scan for 4g/5g exist as an option now

      5g cell id is reported correctly on interface

      log not loading was a browser incompatibility

      hopping for more bug fixes but this was a good step in the right direction

    • Posts: 3
      First Comment Friend Collector
      https://community.zyxel.com/en/discussion/comment/61800#Comment_61800

      Any news about a date for a new firmware?

    • Posts: 5  Freshman Member
      First Comment Friend Collector
      https://community.zyxel.com/en/discussion/comment/61862#Comment_61862

      unfortunately no dates yet for official release

    Welcome!

    It looks like you're new here. If you want to get involved, click on this button!
    Sign In
    Register

    Welcome!

    It looks like you're new here. If you want to get involved, click on this button!
    Sign In
    Register

    Quick Links

    Categories

    Consumer Product Help Center

    EnglishTiếng ViệtРусскийไทย中文（台灣）