VPN user account no longer works

support_rcor
support_rcor Posts: 16  Freshman Member
First Comment Friend Collector Second Anniversary
in Nebula

We have an end-user that as of this morning their VPN will no longer authorize them to connect. All other users within this organization authorize fine. And his was working yesterday. But this morning it will not recognize. I've tried it on Windows 10, windows 11, and MacOS. I've tried resetting the password but it still doesn't work. I even altered the username to no avail. In the interim, I just created a new user (username.new) and set them up to use it but I would like to know why the original username is not working and how to get it back if possible.

They are using Cloud Authentication with a NSG50 Security Gateway and L2TP\IPSEC with preshare key.

All Replies

  • support_rcor
    support_rcor Posts: 16  Freshman Member
    First Comment Friend Collector Second Anniversary

    And now, an hour and 23 minutes later it is working.

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,103  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @support_rcor

    It's great to hear that the problem has been resolved now.

    If the issue recurs, please feel free to reach out to us and enable Zyxel Support on Nebula. Additionally, kindly provide your org. and site name, and provide more details about the situation, such as which user experiencing the issue.

    Kay

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