myZyxel dashboard unlink device
Freshman Member
How can i unlink an ATP firewall from my account?
Firewall is sold.
/Tony
Accepted Solution
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Hi @ITB_Tony ,
We are able to assist with unlinking the ATP firewall from your account. To proceed, please send us your registered email address along with a photo of the firewall that show the device label, including the MAC address and serial number. You can send this information through a private message by clicking to my profile > Message.
Alternatively, the new owner can re-register the device under their own account. For guidance on this process, please refer to our step-by-step instructions available here:
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Zyxel Employee
All Replies
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Hi @ITB_Tony ,
We are able to assist with unlinking the ATP firewall from your account. To proceed, please send us your registered email address along with a photo of the firewall that show the device label, including the MAC address and serial number. You can send this information through a private message by clicking to my profile > Message.
Alternatively, the new owner can re-register the device under their own account. For guidance on this process, please refer to our step-by-step instructions available here:
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Hi users,
In this case, you also can log into MyZyxel, navigate to your device list, and take a screenshot that includes both the MAC address and serial number of the device. With this information, we can proceed with the unlinking process.
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