Unexpected error

Jonny20897 · April 19

I've got recently a scr50axe router and I wanted to use the application management function. Unfortunately every time I try to activate the function I get an unexpected error.

Other question: is there some function to test the network speed? Maybe also from the app?

@Zyxel_CSO

Thanks

Jonny20897 · April 21

Different problem: I've got some other Accesspoints (NWA 50ax, NWA210ax etc.) Since I added the scr50ax to the Network my smartphone (Xiaomi Mi Mix 2S) can not connect to the Network. If I remove the scr50ax from the SSID the smartphone connects just fine.

Could anybody help me with this problem to?

Zyxel_Jerry · April 22

Hi @Jonny20897

Thanks for the feedback.
Please help to turn on support request by below article

https://community.zyxel.com/en/discussion/17197/atp-flex-how-to-turn-on-support-request-on-nebula

Could you share with us the screenshot what is the error message?

Speed tests via the APP and Nebula are not supported.
You can conduct speed tests using a client with various speed test servers to refer performance.

Jonny20897 · April 22

Hi thanks for answering. Thats the message I get if I try to aktivate the application management function.

I turned on the support function on nebula.

Zyxel_Jerry · April 22

Hi @Jonny20897

Could you share with us with your Org and Site name in private message?

I have sent you a message, please check the message box.

Jonny20897 · April 23

You got a message.

Zyxel_Jerry · April 23

Hi @Jonny20897

We have received your information, we're now working on this case.

Jonny20897 · April 24

Is there any update in this case?

Zyxel_Jerry · April 24

Hi @Jonny20897

We will have a release in next week that fix the issue, I will update to you once we resolve the case.

Unexpected error

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