Can't Register device

Teligence
Teligence Posts: 11  Freshman Member
First Comment Fifth Anniversary
in Personal Cloud Storage

After I login to myzyxel.com I select "Device Registration" and enter the required info for my NAS326, but it responds with "Cannot find device".

I've verified that I enter the correct MAC and S/N.

Any help is appreciated!

Accepted Solution

  • Teligence
    Teligence Posts: 11  Freshman Member
    First Comment Fifth Anniversary
    edited April 23 Answer ✓

    thx. I forgot I had set it up there, but I still can't access it remotely. I verified I was able to from the web before I left for a trip by disabling the wifi on my phone then using it as a hotspot, connecting my laptop to the hotspot, verifying that all other internet connections were disabled (LAN). I've verified that the NAS is on and connected to the internet - just as before…

All Replies

  • suisei
    suisei Posts: 110  Ally Member
    First Comment First Answer Friend Collector First Anniversary

    As I remember the NAs model was not able to find on myzyxel.com

    The NAS should be registered on mycloud.
    https://mycloud.zyxel.com/

  • Teligence
    Teligence Posts: 11  Freshman Member
    First Comment Fifth Anniversary
    edited April 23 Answer ✓

    thx. I forgot I had set it up there, but I still can't access it remotely. I verified I was able to from the web before I left for a trip by disabling the wifi on my phone then using it as a hotspot, connecting my laptop to the hotspot, verifying that all other internet connections were disabled (LAN). I've verified that the NAS is on and connected to the internet - just as before…

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