How to remove device from portal.myzyxel.com?

Peter3com
Peter3com Posts: 1
edited February 29 in Service & License
How to remove device from portal.myzyxel.com?

Accepted Solution

  • Zyxel_Vic
    Zyxel_Vic Posts: 281  Zyxel Employee
    Seventh Anniversary 25 Answers 100 Comments Friend Collector
    edited November 2021 Answer ✓
    Hi @Peter21
    The registered device can't be removed from Myzyxel portal.
    However, if this device will be transferred to other ones, you can
    (1) Login to Myzyxel.com portal by new account first
    (2) Open browser new tab and login to device WebGUI by admin account
    (3) Go to Licensing > Registration and click portal.myzyxel.com URL
    (4) Your browser will redirect to Device Registration page and  auto fill up Mac/Serial number 
    (5) You can click "submit" button. Then device owner will become to new account successfully.

All Replies

  • Zyxel_Vic
    Zyxel_Vic Posts: 281  Zyxel Employee
    Seventh Anniversary 25 Answers 100 Comments Friend Collector
    edited November 2021 Answer ✓
    Hi @Peter21
    The registered device can't be removed from Myzyxel portal.
    However, if this device will be transferred to other ones, you can
    (1) Login to Myzyxel.com portal by new account first
    (2) Open browser new tab and login to device WebGUI by admin account
    (3) Go to Licensing > Registration and click portal.myzyxel.com URL
    (4) Your browser will redirect to Device Registration page and  auto fill up Mac/Serial number 
    (5) You can click "submit" button. Then device owner will become to new account successfully.
  • Mario
    Mario Posts: 106  Ally Member
    Fifth Anniversary Zyxel Certified Network Engineer Level 1 - Security 10 Comments Friend Collector
    I understand the request from Peter21. We are migrating from USG to ATP, now we have many obsolet devices in the portal. Please work on a fix for this.
    Mario
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,378  Zyxel Employee
    Seventh Anniversary 10 Comments 100 Answers Friend Collector
    Hi @Mario
    You can hind your device from "My Device" list:
    Click on your device MAC address which you want to hind, and click "Edit" button.
    There is "Hide" button.  After submitting request, the device will disappear from your device list.
    If you would like to display it again in the future, please send your request to your reseller or local support.
  • itea
    itea Posts: 1
    First Comment
    edited February 27

    The checkbox "hide" no longer exists in 2024. How can we remove or hide devices that are no longer in use now?

  • Zyxel_Kay
    Zyxel_Kay Posts: 860  Zyxel Employee
    Second Anniversary 500 Comments 100 Answers Zyxel Certified Network Engineer Level 2 - Security

    Hi @itea

    If you want to remove the registered device from your myZyxel account, please PM me the MAC and SN.

    We can help you to unregister the device.

    Kay

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  • Iba
    Iba Posts: 2
    First Comment

    Hello Team,

    I believe have the same case here.. I need to remove the device from portal.myzyxel.com..

    All discussion above is relevant to my case..

    Could you help me please?

    thanks

  • Zyxel_Kay
    Zyxel_Kay Posts: 860  Zyxel Employee
    Second Anniversary 500 Comments 100 Answers Zyxel Certified Network Engineer Level 2 - Security

    Hi @Iba

    If you want to remove a registered device from your myZyxel account, please PM me the device's MAC address and serial number. We can help you unregister the device.

    Additionally, could you please share why you need to remove the device?

    Kay

    Untitled Image

    Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L

  • Iba
    Iba Posts: 2
    First Comment

    Hello Kay,

    Thanks for your support..

    basically,, I need this device for just home use as access point,, meaning to extend my network wifi in the attic..

    Currently the Zyxel is not working despite I manually rested the factory setting..

    Might did not understand where can I pin you the Mac and SR. ?

    Thanks.

    Iba

  • Zyxel_Kay
    Zyxel_Kay Posts: 860  Zyxel Employee
    Second Anniversary 500 Comments 100 Answers Zyxel Certified Network Engineer Level 2 - Security

    Hi @Iba

    You can send me a private message by clicking on my username and then the Message button:

    image.png

    Additionally, could you please share the model of the access point you're experiencing issues with, along with the specific symptoms? This information will help us provide you with the appropriate assistance.

    Kay

    Untitled Image

    Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L

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