Unable to register my device

jj_1122 · July 20

I am trying to register my new Zyxel FWA510 router under the device registration option on the site

https://portal.myzyxel.com/my/devices/link

I am seeing following error.

portal.myzyxel.com says

Cannot find device.

tonygibbs16 · July 21

Hello @jj_1122

Welcome to the forum.

I don't know if the Zyxel registration was affected yesterday by the Microsoft/Crowdstrike issue or not.

The issue happened globally yesterday.

You might want to try again to see if it works today or tomorrow.

Kind regards Tony

Zyxel_Judy · July 23

Hi @jj_1122 ,

Have you successfully registered the FWA510 today?

If not, please provide the MAC address and serial number via private message by clicking on my account > Message. We'll check and inform you of any findings.

jj_1122 · July 30

Hello, Thanks for your replies.

I am not able to register the device on the following portal.

https: // portal.myzyxel.com /my/ devices /link

However, I could register the device on

https: // nebula.zyxel.com

I am not sure now whether that device really intended to be registered on the first portal.

Also, It has been 10 days since I received this device from Amazon and it has started making a hissing sound. I believe it is a fan which keeps running. This is fairly noticeable or audible during nighttime. A restart is all it needs. After the restart the device is dead silent but after running for a few hours, the sound is back. I am thinking of returning this and getting another one.

Kind regards.

Zyxel_Judy · July 31

Hi @jj_1122 ,

We found that your FWA510 is in the Nebula's jagdish_org organization and is registered on the https://portal.myzyxel.com/ already.

You can follow the hissing sound issue at this post:

Zyxel FWA510 fan making consistent noise — Zyxel Community

Unable to register my device

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