Zyxel FWA510 fan making consistent noise

jj_1122
jj_1122 Posts: 4  Freshman Member
First Comment
edited July 2024 in Nebula

Hello,

It has been 10 days now since I received this router.

It was all good until last night when the router started making consistent noise.

I believe it is a fan who is consistently running. It needs to restart to stop that noise.

It is all quiet for a few hours after the restart and then there is a consistent hissing sound.

It is fairly audible during night time.

I am thinking of sending this device back to Amazon.

The temperature is normal in the room where the router is placed.

The firmware was upgraded to the latest version after receiving the router.

There is No stress testing going on and only 4 devices on the router with less than average traffic.

Regards.

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @jj_1122 ,

    We have confirmed there is noise when using this FWA510.

    Please click this RMA link to initiate the RMA process. Thank you!

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @jj_1122 ,

    Is it possible to send us a video of the FWA510 when it starts making consistent noise? We'll provide an update after reviewing the video.

  • jj_1122
    jj_1122 Posts: 4  Freshman Member
    First Comment

    Hi, Please find the link below. Thanks.

    https://photos.app.goo.gl/1WtBkSJccE5aJsmo8

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @jj_1122 ,

    We have confirmed there is noise when using this FWA510.

    Please click this RMA link to initiate the RMA process. Thank you!

  • MadsC84DK
    MadsC84DK Posts: 4  Freshman Member
    First Comment

    i am experiencing the same issue. What is the solution?

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @MadsC84DK ,

    We have received your request. Please continue the discussion in this thread:

    noisy zyxel nebula fwa510 — Zyxel Community

  • Bestbay
    Bestbay Posts: 2  Freshman Member
    First Comment
    Rumore modem.zip

    I have the same problem. I bought it a couple of days ago. I came home from my trip. and I was setting up. after about an hour that was on. it started making this noise and it's quite annoying.

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Bestbay ,

    If your FWA510 is experiencing this noise issue, please use the RMA link to begin the return merchandise authorization process.

  • Swissy3925
    Swissy3925 Posts: 2  Freshman Member
    First Comment

    Hello, I plan to buy a FWA510 to replace my acer predator connect x5 5g that is not booting up after a power out (need to press the button), but I don't want to replace it with a noisy modem. When I buy a new FWA510 will it come with a fan that is not creating noise or has the rootcause not been fixed?

  • mdabro
    mdabro Posts: 2  Freshman Member
    First Comment

    I bought FWA510 in December 2024. The router is fast and stable, however this fan bug is annoying and it is impossible to sleep closer than 10m to the router when the fan goes off. It activates like day or two from reboot. The workaround is to turn it off every evening. I installed the newest firmware yesterday, didn't help. Could you consider a firmware fix for this?

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @mdabro ,

    The noisy fan is a hardware-related issue that cannot be resolved through firmware updates.

    Is it possible to send us a video of the FWA510 when it starts making consistent noise? We'll provide an update after reviewing the video.

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