Not able to log in to Nebula

saltet
saltet Posts: 33  Freshman Member
First Comment Friend Collector First Anniversary
edited August 15 in Nebula

When I trying to log in tonight to Nebula I get a page saying I am a robot.
Logging in with my account <remove private information>

what to don?

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited August 15

    Hi @saltet ,

    Could you share which browser you're using? By the way, please try to use other browsers to see if it works.

    I've successfully logged into Nebula using some browsers. You might want to try downloading and using the most up-to-date version of browsers as well. If you're still experiencing issues, please record your screen during the login attempt and share the recording with us for further investigation.

    Judy

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    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

  • saltet
    saltet Posts: 33  Freshman Member
    First Comment Friend Collector First Anniversary

    Hi.

    I have been using the same browser Safari all the time and with my iPad Pro gen 3 iOS 17.5.1.

    This is the page I got. See below.

    Now this morning - Swedish time - I was accepted to my account on my iPad and had no problems


    IMG_1600.png


  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi users,

    If your browser shows "You are a robot" when I login to Nebula, please refer to this article to know more about that:

    Why does the browser show "You are a robot" when I login to Nebula? — Zyxel Community

    Judy

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    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

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