noisy zyxel nebula fwa510

I have the same problem. I bought it a couple of days ago. I came home from my trip. and I was setting up. after about an hour that was on. it started making this noise and it's quite annoying.

Hi,

My Zyxel router sounds like a thunderstorm, and the standard warranty expired on 2025-03-29.

While you seem to offer a 2-year warranty, you have in another thread acknowledged that this specific issue is a pure hardware defect. As such, it should be considered present from the beginning, and therefore falls under the EU regulations on statutory warranty (3 years). It is this legal warranty I’m seeking assistance with.

Please see the attached link for a video and audio demonstration of the issue:

https://youtube.com/shorts/9nz70BOrsVU?si=aLb3qnm9KbfJr5dV

Looking forward to your support.

Best regards,

Calle

This is what appears when I try to create a service request:

Warranty Expiration Date: 2025/03/29

Model Name: FWA510

As you have already acknowledged that this is a manufacturing defect, this falls under statutory warranty (consumer rights), not just the voluntary manufacturer's warranty.

Under Swedish consumer law, I am not required to provide a receipt if the defect is acknowledged and falls within the statutory period. The product was activated on 2023/03/29. The two-year commercial warranty expired on 2025/03/29, but the statutory right to claim for defects ("reklamationsrätt") lasts for 3 years, until 2026/03/29.

How should I proceed from here?