NWA1123ACv3 - 2 APs with different SSID/VLAN - client connections cutting or joining other AP

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Bootstrap
Bootstrap Posts: 4  Freshman Member
First Comment Friend Collector
edited October 2024 in Nebula

Hi,

Help needed!

We have two APs set up in a space on different VLANs and SSID settings.

The clients using them have total or intermittent connection loss.

Checking the AP client lists, it seems the two SSIDs are connecting through both APs, although the specific VLAN is set on the port and the AP.

The APS are located close to each other, is this interference or something else?

Thanks in advance!

Accepted Solution

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Bootstrap ,

    Checking the AP client lists, it seems the two SSIDs are connecting through both APs

    From your description, we assume that there are the same SSID on your two APs. You can confirm that by going to Configuration > Wireless > AP Management.

    image.png

    And then click to Edit button at each SSID profile to view.

    image.png

    In case you confirm that the SSIDs are different between 2 APs, however, AP client lists show the clients connect to the same SSID, please share with us two AP's configuration files and client lists screenshots.

    Zyxel_Judy

  • Bootstrap
    Bootstrap Posts: 4  Freshman Member
    First Comment Friend Collector

    Hi @Zyxel_Judy

    We are using NCC. Please see the attached screenshots of the set up and client lists. Thank you.

    It seems one SSID is having bad connection more than the other. We have also tried to moved the APs away from each other, think it's helped a little bit but still bad connection and trying both APs.

    AP SSIDs.pdf
  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Bootstrap ,

    Thank you for your feedback.

    After reviewing your site settings, we couldn't find any configuration related to assigning tags to SSIDs or configuring APs to broadcast different SSIDs. To broadcast different SSIDs per AP, please follow the guide below.

    https://community.zyxel.com/en/discussion/756/nebula-how-can-i-configure-to-separate-ssids-between-naps

    Additionally, we've included some configuration tips that can help improve your Wi-Fi connection. Please review and try these suggestions.

    https://community.zyxel.com/en/discussion/19901/nebula-how-to-deal-with-wi-fi-disconnections-or-intermittent-connectivity

    Zyxel_Judy

  • Bootstrap
    Bootstrap Posts: 4  Freshman Member
    First Comment Friend Collector

    Hi Judy,

    Thank you for the guidance. It seems to have helped/ worked.

    Many thanks!

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