AP with no "Neighbor Info" on "Nebula Control Center"
Hello,
i'm new on Nebula Cloud. We have a site with 50 APs.
On Side-Wild → Topology page i can find the neighbor information on all APs.
On Side-Wild → Devices → Access Point page, for some APs (random APs that change randomly over time) the filed "Neighbor info" is empy.
Someone can tell me the reason or a workaround to see the "Neighbor info" for all APs?
Thanks,
Mauro_MEAD
All Replies
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Hi @Mauro_Mead,
Could you help enable Zyxel support access so I can check this issue?
By the way, is your APs connecting to a management switch or an un-management switch?
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Hi Zyxel_Melen,
Thanks for the reply. All the switches are managed. Models XS1930-12HP, XGS2220-30HP, GS1920-8HP.
I've also opened a ticket following the guide you provide.
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Hi @Mauro_Mead,
Thanks for your privilege.
After checking, this issue is related to the switch offline. We will fix this issue on 10/21.
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Hi Zyxel_Melen,
thanks for the info. I'll check the cloud portal afther the update.
Mauro.
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