FWA505 Looses internet connection and needs rebooting

Kfnormann
Kfnormann Posts: 2  Freshman Member
in Mobile Broadband

Hi. My router looses internet connection 2-3 times a day and I need to reboot it to get connection again. WIFI and 5G signal is fine. Tried different SIM Provider and also moved the router around to different locations, but issue is still there. Any one experiencing this?

Log keeps writing this below. What does it mean?

1[cellwan] Oct 28 20:32:36 user.notice DALCMD:
2[cellwan] Oct 28 20:32:36 user.notice DALCMD: Attached to parameter name shared memory
3[cellwan] Oct 28 20:32:36 user.notice DALCMD: Attached to object name shared memory
4[cellwan] Oct 28 20:32:36 user.notice DALCMD: Attached to schema shared memory
5[cellwan] Oct 28 20:32:34 user.notice DALCMD: 6[cellwan] Oct 28 20:32:34 user.notice DALCMD: Attached to parameter name shared memory
7[cellwan] Oct 28 20:32:34 user.notice DALCMD: Attached to object name shared memory
8[cellwan] Oct 28 20:32:34 user.notice DALCMD: Attached to schema shared memory
9[cellwan] Oct 28 20:32:34 user.notice DALCMD: 10[cellwan] Oct 28 20:32:34 user.notice

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @Kfnormann

    For initial troubleshooting, please try the following steps:

    1. Enable Network Monitoring: On your Nebula mobile router, go to Network Setting > Broadband > Cellular WAN to enable the network monitoring feature. This will help detect connection stability issues.
    2. Check 5G Band Support: Verify with your ISP which 5G bands are supported in your area. Then, adjust the Cellular Band setting on your router from Auto to Manual, selecting the specific band for improved stability.

    If these steps don’t resolve the issue, please enable Zyxel support access on Nebula Control Center. Provide us with your organization and site name, and we’ll look into your device settings directly to assist further.

    Kay

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @Kfnormann

    For initial troubleshooting, please try the following steps:

    1. Enable Network Monitoring: On your Nebula mobile router, go to Network Setting > Broadband > Cellular WAN to enable the network monitoring feature. This will help detect connection stability issues.
    2. Check 5G Band Support: Verify with your ISP which 5G bands are supported in your area. Then, adjust the Cellular Band setting on your router from Auto to Manual, selecting the specific band for improved stability.

    If these steps don’t resolve the issue, please enable Zyxel support access on Nebula Control Center. Provide us with your organization and site name, and we’ll look into your device settings directly to assist further.

    Kay

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