Lack of logs for switches errors

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GiuseppeR
GiuseppeR Posts: 735 image  Guru Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment
in Nebula

Hello everyone,

I went online on Nebula and I saw this error:

immagine.png

For this reason I visited the specific page Nebula suggested me to look at:

immagine.png

I saw no details to understand the reason why the switch went on error.

So I changed from "Range" mode to "Before" mode for logs details:

immagine.png

Anyway no logs.

So how could I try troubleshooting in this scenario?

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,488 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @GiuseppeR ,

    In this case, it is correct that there are no relevant logs in the Change log, as it only shows configuration changes made manually.

    Zyxel_Judy

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,488 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @GiuseppeR ,

    To better support you, please enable Zyxel support.

    Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

    Zyxel_Judy

  • GiuseppeR
    GiuseppeR Posts: 735 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment

    Hello @Zyxel_Judy

    PM sent with details and with screenshots.

    See you soon, have a nice day 😎

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,488 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited November 2024

    Hi @GiuseppeR ,

    After reviewing your site, this is a known issue where connectivity changes (offline events) may lead to a problem when triggering the auto-configuration recovery feature, causing the device to lock. We plan to resolve this feature in the near future. Please follow our Switch News & Release to know about the fixes, enhancements and new feature:

    News and Release - Zyxel Community

    For a workaround solution now, please deactivate the auto-configuration recovery feature.

    Zyxel_Judy

  • GiuseppeR
    GiuseppeR Posts: 735 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment

    Hello @Zyxel_Judy

    I read it. So the lack of logs is correct, because there are no relevant logs to show but just a problem in the firmware?

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,488 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @GiuseppeR ,

    In this case, it is correct that there are no relevant logs in the Change log, as it only shows configuration changes made manually.

    Zyxel_Judy

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