Firmware Server down?

Holger_AZ
Holger_AZ Posts: 8  Freshman Member
First Comment Friend Collector
in Service & License
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Hello all,

I try to setup three USGflex200HP in three different locations since yesterday. Are the servers down? Another problem? Anyone here who can provide the latest firmware file?

Thx,

Holger

Accepted Solution

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  • Zyxel_Kay
    Zyxel_Kay Posts: 1,103  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Holger_AZ

    Regarding your issue with updating the firmware through the cloud, it could be due to several reasons, such as internet connection issues or DNS query failures. To further investigate your problem, we need your help to manually upgrade your firmware to the latest version and then try the firmware upgrade via the cloud server again.

    Please upgrade your firmware manually by clicking "Upload File" on the interface. To upgrade your USG FLEX 200H firewall to the latest firmware, you need to first upgrade to firmware version uOS 1.08 Patch 1, and then upgrade to uOS 1.20. You can find the detailed procedure for the firmware upgrade here:

    https://community.zyxel.com/en/discussion/19375/whats-the-upgrade-procedure-for-usg-flex-h-series

    I have sent you the firmware version 1.08 (ABWV.1)C0 via private message. Please check it out.

    Kay

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  • Zyxel_Kay
    Zyxel_Kay Posts: 1,103  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Upon reviewing your case, we have determined that the issue is related to the certificate service and it has been resolved. Please refer to this forum thread:

    https://community.zyxel.com/en/discussion/comment/67577#Comment_67577

    Kay

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  • Memli
    Memli Posts: 2  Freshman Member
    First Comment Friend Collector

    @Zyxel_Kay

    Hi Kay, I have the same error with a flex 500H. Can you send me please the firmware also?
    I need it verry fast. Thank you.

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,103  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited November 13

    Hi @Memli

    This issue could stem from various factors, such as internet connection problems or DNS query failures. Could you check if your site is experiencing these issues?

    Additionally, could you share the current firmware version of your USG FLEX 500H firewall with us?

    Kay

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