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HLFIREFOX
HLFIREFOX Posts: 3  Freshman Member
First Comment
in Service & License

Hello,

previous IT manager has gone with no contact possibility.

How to remove a registred device on his account to get it on my account ?

I have SN/MAC etc…

I urgently need licence to get this stuff fully fonctionnal. Thank you

Accepted Solution

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  • Zyxel_Kay
    Zyxel_Kay Posts: 1,128  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @HLFIREFOX

    To assist with transferring the device to your account, could you please confirm the device model and its current management mode (standalone or Nebula cloud mode)?

    If the device is in Nebula cloud mode, you can override the ownership by scanning the QR code using the Nebula mobile app. This will allow you to register the device directly on your account.

    If you'd like us to help with unregistering the device from the previous account, please send us the following information via private message to verify ownership:

    1. Device model
    2. Serial number (S/N)
    3. MAC address
    4. Previously registered account email (if available)
    5. Any verification documents, like the purchase invoice or a photo of the device

    Kay

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  • HLFIREFOX
    HLFIREFOX Posts: 3  Freshman Member
    First Comment
    edited November 15

    Hello,

    This firewall is not under nebula mode.

    here's the informa

    <Device back label has been removed due to privacy reasons.>

    pro-SjHutj3R.jpeg
    1. Device model : ZYXEL USG FLEX 100
    2. Serial number (S/N) : <Information has been removed due to privacy reasons.>
    3. MAC address <Information has been removed due to privacy reasons.>
    4. Previously registered account email (if available) : don't have - sorry
    5. Any verification documents, like the purchase invoice or a photo of the device : Don't have invoice anymore. Please see it enclosed where is it pluged.

    Thank you for your quick reply

    Habibya

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,128  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @HLFIREFOX

    Since the USG FLEX 100 firewall is in your possession, we recommend re-registering the device yourself. Please log in to the device's web GUI, navigate to CONFIGURATION > Licensing > Registration, and re-register your device through the myZyxel platform.

    For detailed instructions, check out this guide:

    https://community.zyxel.com/en/discussion/19297/how-to-re-register-my-device-through-web-gui

    Note: For privacy reasons, I have removed some device information from your comment

    Kay

    Untitled Image

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

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