Multy M1 losing internet connection on random devices

GalanoKos
GalanoKos Posts: 3  Freshman Member
First Comment
in Multy WiFi System

I had my 3 M1s running for months without problems until they got updated to V1.00(ABZF7)C0. Then I started having problems like being connected to wifi without internet or slowdowns and more. So I searched this forum and found out that I should downgrade to Multy M1 - new firmware V1.00(ABZF6)C0 , which I did. It worked fine for almost a month and now I face the same problems and I have to reset the main M1 every 3-4 days just to have stable connection. Is there anything else to try?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,409  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GalanoKos,

    Could you share the information of the Wi-Fi clients who have the disconnect issue? Like device model, Nic card, Nic card driver version, … etc.

    Zyxel Melen

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!


  • GalanoKos
    GalanoKos Posts: 3  Freshman Member
    First Comment

    We notice the problem with our phones mainly Google Pixel 6 and Samsung Galaxy S21 FE and a tablet Samsung Galaxy Tab S9. And rarely with a Samsung smart TV and a Wiz smart lamp.

    And when the device is affected with the problem it's connected to the WiFi but without internet and the other devices work fine. The weird behavior is that the device itself shows it has no internet connection and instead of switching to another wifi which I have available it stays connected to the M1s causing me to lose notifications, calls etc.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,409  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GalanoKos,

    Thanks for your feedback. I understand you're experiencing connectivity issues. Based on our review of the situation, we'll need to replace these devices through our RMA (Return Merchandise Authorization) process.


    To initiate the replacement:

    • Visit our RMA portal, you may reference this FAQ: https://support.zyxel.eu/hc/en-us/articles/360002463234-How-do-I-claim-warranty-service-for-my-Zyxel-product-RMA-Process-
    • Follow the instructions to submit your RMA request

    We'll contact you and discuss about replacement devices

    If you need any assistance with the RMA process, please don't hesitate to ask.

    Zyxel Melen

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!


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