802.11r (Apple) client capability not visible anymore in Nebula

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  • papu
    papu Posts: 23  Freshman Member
    First Comment Friend Collector Second Anniversary

    dear Zyxel, the firmware does indeed seem to reinstate 802.11r, at least for Apple mobile clients. Getting lots of expected fast-roaming messages in the event log. Please allow some more time to test this full 802.11kvr roaming also with other clients, and with connection-sensitive scenarios.

    Thank you very much!

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,637  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi there,

    For sure. Please take your time to verify the result.

    Fast-roaming info shows in the Event log as below:

    image.png

    Judy

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  • papu
    papu Posts: 23  Freshman Member
    First Comment Friend Collector Second Anniversary

    I can confirm things are ok now (no complaints from staff after change). And assume you already applied this fix to latest release. If so, can you please unlock the firmware upgrade state of my access points? Or explain to me how to do this through ssh cli myself?

  • sanist
    sanist Posts: 1  Freshman Member
    First Comment

    Hi I am running the latest firmware version and am still not seeing the Mobility Domain tags from my NWA50AX. Has the fix been released for GA or is it still beta-only, in which case how could I get access to it?

    Thanks

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,208  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @sanist

    In 2023, we addressed an issue related to 802.11r on the NWA50AX, NWA55AXE, and NWA90AX models.

    If you’re experiencing an issue with 802.11r, we recommend the following steps:

    1. Disable the 802.11r feature for the specific SSID in your configuration.
    2. Wait for the AP to sync its configuration updates.
    3. Re-enable the 802.11r feature, which will prompt Nebula Control Center (NCC) to resend the 802.11r configuration to your device.

    If the issue persists after trying these steps, please enable Zyxel Support access in your Nebula account and share your organization and site name with us. This will allow us to review your site settings and logs directly for further assistance.

    Kay

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