Sony

iconboy
iconboy Posts: 7  Freshman Member
First Comment
edited January 13 in Nebula

I have two Zyxel NWA130BE access points set up in a household environment. They mostly work well, but I have an issue with my Sony Google TVs where the connection becomes stale. The TVs still show as being connected to the Wi-Fi network, but when I diagnose the connection, they are unable to query the DHCP server. To restore functionality, I have to toggle the Wi-Fi off and back on, after which streaming resumes. This issue affects all apps on the TV.

The connection typically becomes stale when the TV wakes from standby mode.

I noticed the following log entries when I toggle the Wi-Fi off and back on:

2024-11-19 13:12:08 landing_home DHCP client [WiFi Aid] 10:B1:DF:8A:08:89 succeeded to receive IP address 192.168.1.113, SSID: zyxel_home_media.
2024-11-19 13:12:08 landing_home Association Station: 10:B1:DF:8A:08:89 connected on Channel: 48, SSID: zyxel_home_media, 5GHz, Signal: -72dBm, Interface: wlan-2-2.


Please note the tv is picking ipv4 and ipv6 ip's from the dhcp server

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,788  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @iconboy ,

    From the previous cases, it seems like the Sony TV is entering sleep mode after a period. Please disable any auto-sleep or power-save functions.

    Moreover, the Sony TV's signal strength is not good at -72dBm. If relocating the Sony TV is not possible, please move the NWA130BE closer to the TV.

    Please attempt this and inform us of the result.

  • iconboy
    iconboy Posts: 7  Freshman Member
    First Comment

    Thank you for your response.
    The settings on the TV have not been changed, and I never experienced this issue before installing the NWA130BE access points.

    My previous WiFi/router did not exhibit this behavior.

    Regarding the weak signal, there are two access points, and I believe the TV is connecting to the one that is farther away.

  • iconboy
    iconboy Posts: 7  Freshman Member
    First Comment

    ok, upon doing further research, Netflix is the only streaming channel that works. I have also checked the date/time which is set to auto (network settings)

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,788  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    HI @iconboy ,

    Regarding the weak signal, there are two access points, and I believe the TV is connecting to the one that is farther away.

    You can assign a tag to the closest AP and configure the SSID for the Sony TV to ensure it connects to the nearest AP. Please follow the instructions in the article for this setup.

    https://community.zyxel.com/en/discussion/20201/how-to-configure-unique-ssid-on-specific-access-points-on-nebula

    If you experience this issue again, please inform us.

  • iconboy
    iconboy Posts: 7  Freshman Member
    First Comment

    I have taged the access points, however this is still an ongoing issue that never occurred with my previous access points (NWA1123-AC PRO). However, since upgrading to the NWA130BE, I have been experiencing this problem with my Sony TVs on a daily basis.

    The TVs do not have any power-saving mode enabled, and the only way to resolve this issue is to toggle the Wi-Fi on and off on the TVs.

    Please note that this issue is affecting all the Sony TVs in my household.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,788  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @iconboy ,

    Please provide us with the following information:

    1. The MAC address of your Sony TV
    2. The name of the Access Point (AP) closest to your Sony TV

    This will help us check the connection status between your TV and the AP. The information above and the Nebula organization/ site name can be sent via the private message by clicking my account > Message

    By the way, please enable Zyxel support.

  • iconboy
    iconboy Posts: 7  Freshman Member
    First Comment

    thanks DM sent to you Zyxel_Judy.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,788  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited January 15

    H @iconboy ,

    The TVs still show as being connected to the Wi-Fi network, but when I diagnose the connection, they are unable to query the DHCP server. To restore functionality, I have to toggle the Wi-Fi off and back on, after which streaming resumes.

    Do you mean initially, your TV could connect to the SSID but failed to obtain an IP address, and then after toggling the Wi-Fi off and on, your TV received an IP address and could stream content?

    Based on our review of your site, we've noticed that

    • Your TV's signal strength is still poor.
    image.png

    To resolve this, we recommend relocating either the TV or the AP, or adding another Access Point to improve coverage.

    • We've detected that devices with MAC addresses ending in :8A:08:89 and :95:59:FB are using the same IP address. Please check your uplink device (router/modem) for any IP-MAC binding configurations that might be causing this conflict and adjust the settings accordingly.

  • iconboy
    iconboy Posts: 7  Freshman Member
    First Comment

    Thanks for looking into this for me. The TVs are not very far from the access points.
    The TVs are configured with static IPs. When I check the network settings on the TVs, they all show as connected. However, the connection seems to become stale, to the point where toggling the TVs’ Wi-Fi off and back on re-establishes the connection.

    I previously used the NWA1123-AC PRO (with the TVs and access points in the same positions) and never experienced this issue. Looking at the diagram you sent, one of the TVs is having the same problem despite showing a very good connection.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,788  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @iconboy ,

    We'll help investigate and resolve this issue. First, let's rule out common problems such as weak signals and IP conflicts.

    Please follow these troubleshooting steps:

    1. Change the IP address of the TV with MAC address ending in :95:59:FB to avoid any conflicts with other devices
    2. Ensure the new IP address is unique on your network
    3. Monitor if the TV functions properly when it has good signal strength.

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