my main hub has internet connection but when I try to add my second Multy X it does not connect

Paul_Morgan99
Paul_Morgan99 Posts: 5  Freshman Member
First Comment
in Multy WiFi System

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,630  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Paul_Morgan99,

    Could you describe more details about your issue?

    Do you mean the Internet connection loss when you connect second Multy X to the hub or?

    Zyxel Melen


  • Paul_Morgan99
    Paul_Morgan99 Posts: 5  Freshman Member
    First Comment

    Following a storm my whole internet connection was lost for a day. My primary Multy X (in my study) has connection to the Internet but my second Multy X (in my lounge) does not connect. The light on top is red. I have tried to reboot many times but the second Multy will not link to my primary.

    Best regards

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,630  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Paul_Morgan99,

    Thanks for the description.

    1. May I know if the connection between the first and the second Multy X is wired or wireless?
    2. Did the second Multy X connect to the first one before?
    3. If it is wireless, please make the second Multy X near to the first one or use weird connection.

    Zyxel Melen


  • Paul_Morgan99
    Paul_Morgan99 Posts: 5  Freshman Member
    First Comment

    Hi

    1. It's wireless
    2. Yes, it worked fine before my internet connection was lost for a day
    3. Yes I tried the wireless connection between my two Multy Xs just a few metres apart in the same room. the second router would not connect (red light). I have not checked the connection with a cable between the two.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,630  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Paul_Morgan99,

    Thanks for your update. Please help to send us the feedback on the Multy APP.
    You can follow the below steps to send feedback on the Multy APP

    send feedback 1.jpg

    Our agent will check this issue after you send it.

    Zyxel Melen


  • p_e_g_o
    p_e_g_o Posts: 11  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    @Paul_Morgan99 did you fix the problem? I have the same problem.

  • Paul_Morgan99
    Paul_Morgan99 Posts: 5  Freshman Member
    First Comment

    No afraid not, I purchased a new system from TP-Link.

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