Error when installing Multy X

dukisha016
dukisha016 Posts: 14  Freshman Member
First Comment Friend Collector First Anniversary
in Multy WiFi System

Hi!

I am having issue when installing Multy X mesh system.

What basically is the issue is that you cant go through with the installation.
The router obtains IP address from DHCP you can create the SSID and password but the device cant be registered and does not show in the app.

I have tried performing the installation with both Android(app version, 2.6.3 downloaded from Zyxel community) based devices and an IPhone(downloaded from AppStore). The outcome was the same.

The devices run V2.20(ABKJ.4)C0 updated using USB(that was the latest available to download).

I am kindly asking for this to be resolved ASAP.

Accepted Solution

  • dukisha016
    dukisha016 Posts: 14  Freshman Member
    First Comment Friend Collector First Anniversary
    Answer ✓

    Hi all, @Zyxel_Melen, @goefra_001, @p_e_g_o

    The solution to this problem is to manually update firmware to latest version.

    In my case the firmware update was performed by @Zyxel_Jerry (thank you so much) using Telnet.

    You will most likely be forced to get in touch with Zyxel support and set up a meeting in order to receive the update.

    Now it would have been easier to document the Telnet updating process and reveal the login info so that users capable of doing this would not bother Zyxel support.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,683  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @dukisha016

    Could you uninstall the app and download it from the Google Play Store to try again?

    If you still encounter this issue, please help to send us the feedback, on the Multy APP.
    You can follow the below steps to send feedback on the Multy APP

    send feedback 1.jpg

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 2,683  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    In addition, Multy installation will connect the Bluetooth for the process. Please do not connect the Bluetooth to other devices when installation.

    Zyxel Melen


  • p_e_g_o
    p_e_g_o Posts: 11  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    @Zyxel_Melen any updates? Many people are reporting the same problem here in the forum. Is there a plan to post a general info, that your Company is working on this Issue?

  • goefra_001
    goefra_001 Posts: 3  Freshman Member
    First Comment Friend Collector

    @Zyxel_Melen I think there is a problem with the zyxel cloud. There are so many problem reports in the discussion-center here. Did you find a solution for the problem? First error reports were reported at the beinning of december - wyh are you still struggling to find the solution????

    This is really frustrating. Maybe we all here complaining about the problem should think about to switch to a different brand

  • dukisha016
    dukisha016 Posts: 14  Freshman Member
    First Comment Friend Collector First Anniversary
    Answer ✓

    Hi all, @Zyxel_Melen, @goefra_001, @p_e_g_o

    The solution to this problem is to manually update firmware to latest version.

    In my case the firmware update was performed by @Zyxel_Jerry (thank you so much) using Telnet.

    You will most likely be forced to get in touch with Zyxel support and set up a meeting in order to receive the update.

    Now it would have been easier to document the Telnet updating process and reveal the login info so that users capable of doing this would not bother Zyxel support.

  • happyhc
    happyhc Posts: 2  Freshman Member
    First Comment

    Is there a way to post this workaround? Otherwise my Multys are bricked.

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