How to remove device from portal.myzyxel.com?

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  • V_Ken
    V_Ken Posts: 4 image  Freshman Member
    First Comment

    I can't transfer my switch to another account according to the instructions. In the new account, it gives the error that the device is already linked.

    I wrote a personal message to Kai, but unfortunately he is not online.

    Is there any other way to remove or transfer the device?

  • V_Ken
    V_Ken Posts: 4 image  Freshman Member
    First Comment
  • Zyxel_Melen
    Zyxel_Melen Posts: 4,490 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @V_Ken,

    For your VPN 50, please follow this FAQ to transfer:

    How to transfer device owner? — Zyxel Community

    If your switch is registered to Nebula, you can use the Nebula app to register it to another account.

    1. Download Nebula app here: Android / iOS
    2. Log in with another account you mentioned, not the original account.
    3. Access the org/site where you want the switch registered.
    4. Add new devices to scan the switch's QR code.
    5. Finish.
    Zyxel Melen


  • Mr_IT_4_Life
    Mr_IT_4_Life Posts: 13 image  Freshman Member
    First Comment Second Anniversary

    I need help too to remove a device from my zyxel account.

    who can help me ?

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,490 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Mr_IT_4_Life,

    May I know your purpose? Please send me a private message with the device's MAC & S/N then I can help to remove.

    Zyxel Melen


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