I can not connect my phone to the Multy U admin interface

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Hebe
Hebe Posts: 1 image  Freshman Member
in Multy WiFi System

I can reset the device and set the WiFi network OK, but I can not add the device to the site i.e. the app can not "activate " the device.

After I press the return to home link it asks me to log in after which the same procedure continues i.s. I can not add the device to a site.

I have tried this with 2 different devices and samo behaviour.

How can I proceed with this.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,615 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Hebe,

    Please help us by sending feedback on the Multy app. You can follow the below steps to send feedback on the Multy APP

    send feedback 1.jpg

    Our agent will check this issue after you send it.

    Zyxel Melen


  • Helene
    Helene Posts: 5 image  Freshman Member
    First Comment Friend Collector

    I have the same issue as described above but the app will not let me past the install functions process, and the installation keeps getting interrupted by failure to connect to Bluetooth. The WiFi still manages to work, but very poorly, and seems unable to connect the second mesh unit to the main to strengthen the signal.
    I cannot even access the app home page with main menu and all the functions including the contact support function, to be able to move forward. It keeps wanting to install/reboot unit. What is the next step, please?

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