Laptop cannot see internet on main SSID

Andrew_em
Andrew_em Posts: 25  Freshman Member
First Comment Friend Collector
in Nebula

My wife just called me as her work laptop was connecting to my main SSID but could not see the internet.

It can see the internet on the IoT SSID which is in NAT mode.

Her MAC address is

1C-C1-0C-45-76-26

and it connected between 9:16 and 9:17


I already have support access enabled. Please can someone have a look and let me know what happened please?

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,938  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Andrew_em ,

    Based on information from another post, we've identified that the issue occurs when your laptop connects to the local bridge's SSID. The root cause appears to be your Virgin router repeatedly crashing and failing to assign IP addresses, which prevents your laptops from accessing the internet. As this issue has been identified, we'll close this case.

    My NMA130BE mesh node will not reconnect — Zyxel Community

All Replies

  • Andrew_em
    Andrew_em Posts: 25  Freshman Member
    First Comment Friend Collector

    Hi - my macbook cannot join the main SSID either now.

    Its mac address is 06:6a:b7:e9:cf:67

    I tried joining at 12:45 or so - again support access is turned on.

    I joined the other SSID in NAT mode and then tried again and tried joining the main SSID at 12:49. Still cannot ko

    Any clue what is happening?

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,938  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Andrew_em ,

    From your SSIS settings, we can see there are 3 SSIDs including: Never Join (Local bridge, VLAN ID = 1), PANEW and Work (NAT mode).

    From the MAC addresses and time period you provided, we can see both laptops connected to PANEW SSID and received IP addresses 10.208.89.102 and 10.212.39.62. In the case as laptop can get the IP address but no Internet, we recommend you follow the article below to troubleshoot the issue.

    https://community.zyxel.com/en/discussion/20518/initial-troubleshooting-clients-with-ip-but-no-internet

    If your laptops connect to another SSID without Internet, please share with us:

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,938  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Andrew_em ,

    Based on information from another post, we've identified that the issue occurs when your laptop connects to the local bridge's SSID. The root cause appears to be your Virgin router repeatedly crashing and failing to assign IP addresses, which prevents your laptops from accessing the internet. As this issue has been identified, we'll close this case.

    My NMA130BE mesh node will not reconnect — Zyxel Community

  • Andrew_em
    Andrew_em Posts: 25  Freshman Member
    First Comment Friend Collector

    yes, agreed. It’s a pos.

    I’ve got a mikrotik router on the way. I like the NWA130bes so I’m going to just try to fix the dhcp issues with that.

    Appreciate your help with this!

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