Not able to create a new site in Nebula

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Ocell
Ocell Posts: 1 image  Freshman Member
in Nebula

We have an Organization with 133 sites and close to 200 devices.

Since 2 days I can't create new site. Always have the message "The action can not complete due to an unexpected error"

In another Organization, with the same login and rights, it works.

Is there a site limit or is it a server issue?

Thanks if you have some answers

Capture d'écran 2025-04-15 173340.png

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,602 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓
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    Hi @Ocell ,

    This is a known issue that has been resolved. Please try to create a new site again.

    Zyxel_Judy

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,602 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Options

    Hi @Ocell ,

    Please enable Zyxel support and provide us with the name of your Nebula organization here or via the private message by clinking to my account > Message. We'll check your organization.

    Zyxel_Judy

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,602 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓
    Options

    Hi @Ocell ,

    This is a known issue that has been resolved. Please try to create a new site again.

    Zyxel_Judy

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