Issue Pushing Flex 200 Firmware Updates

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Pook
Pook Posts: 153 image  Master Member
First Comment First Answer Friend Collector Nebula Gratitude
in Nebula

Anyone else having issues pushing out Firmware Upgrades? Tried on Multiple Orgs and appliances I manage and the firewalls do not respond to the commands.

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  • RasnoDigl
    RasnoDigl Posts: 16 image  Freshman Member
    Zyxel Certified Network Engineer Level 1 - Nebula Zyxel Certified Network Administrator - Nebula First Comment Seventh Anniversary

    Hi Pook, I don't know if your problem is like mine: after the firmware update the switches were no longer seen by NCC, even if they worked correctly on the internet; so I could no longer manage them from NCC and therefore they could not be controlled remotely; If this is your problem, the great Engineer Chris from Zyxel solved the problem for me, making me add a line in the NCC Dashboard, precisely in configure-> securitygateway-> gateway settings-> in DNS address record; If this was your problem, I would be very happy to share the line to add; If your problem is different from this, I'm sorry, but I can't do anything else. Have a good day, good work. Andrea

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,043 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Pook,

    Could you help to enable Zyxel support access for these organizations so we can help to check?

    https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

    I will send you a private message for the orgnization list. Thanks~

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,043 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @RasnoDigl,

    I assume this is a different case from yours since your issue was on the switch. However, the pook's case is that the firewall didn't perform a firmware upgrade after being triggered.

    P.S. I will let Chris know your feedback.😁

    Zyxel Melen


  • RasnoDigl
    RasnoDigl Posts: 16 image  Freshman Member
    Zyxel Certified Network Engineer Level 1 - Nebula Zyxel Certified Network Administrator - Nebula First Comment Seventh Anniversary

    Thanks Melen, I really appreciate you, you are a fabulous technical support. Andrea

  • Pook
    Pook Posts: 153 image  Master Member
    First Comment First Answer Friend Collector Nebula Gratitude

    Thanks for the replies. I tried again today and it is working now so most likely a browser issue on my end. Thanks again, this is a great community :-)

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,043 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Pook,

    Thanks for you update!

    Zyxel Melen


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