Switches signal offline?

Patrik63 · August 14

But the seem to work. I can't manage them from Nebula? I have tried a 1915 & a 1920, same problem. What's up with this? Will you fix it?

Zyxel_Tina · August 15

Hi @Patrik63,

Regarding your Nebula switch offline problem, it is usually caused by the network environment preventing the switch from connecting to the NCC, rather than a bug/defect that needs to be fixed.

Please refer to this FAQ

https://community.zyxel.com/en/discussion/17937/zyxel-nebula-switch-troubleshooting-guide

for troubleshooting steps. If the issue persists after trying these steps, could you please provide the tech support files so we can investigate further.

Patrik63 · August 14

*they seem to work

Zyxel_Tina · August 15

Hi @Patrik63,

Regarding your Nebula switch offline problem, it is usually caused by the network environment preventing the switch from connecting to the NCC, rather than a bug/defect that needs to be fixed.

Please refer to this FAQ

https://community.zyxel.com/en/discussion/17937/zyxel-nebula-switch-troubleshooting-guide

for troubleshooting steps. If the issue persists after trying these steps, could you please provide the tech support files so we can investigate further.

Switches signal offline?

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