Dashboard hanging

Dpj
Dpj Posts: 192 image  Master Member
Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector
in Nebula

I notice my dashboard is hanging after adding usg flex 50h or flex 50 hp

image.png

All Replies

  • Dpj
    Dpj Posts: 192 image  Master Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector

    I must be honest, it's getting so frustrating how buggy it is with applying new configurations.

    i do an factory reset

    I choose for the local configuration, and applying an config file. I drop and drag my config file into the field. It's applying and rebooting, and after everything is done, my config is empy and factory reset.

    Please please try to solve this quickly

  • Zyxel_Tina
    Zyxel_Tina Posts: 300 image  Master Member
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 50 Answers First Comment

    Hi @Dpj,

    Regarding your first issue about the dashboard hanging after adding the USG FLEX 50H or FLEX 50HP, to help us investigate further, could you please enable the Zyxel Support Access so we can help check NCC functionality. In this case, please also share your Org. and Site name via private message.

    For your second issue about applying a config file in local configuration, where the device reboots but the configuration appears empty and factory defaults, please provide any relevant log files or screenshots and the config file you tried to apply.

    Thank you for your cooperation!

    Zyxel Tina

  • Dpj
    Dpj Posts: 192 image  Master Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector

    Excuse, maybe to quick response. Yesterday for sure i had the issue, but now i retried it, with almost the same script, and now its working. What i saw yesterday, it looked, it came shortly online with my script, and then rebooted and changed to factory reset again. When i logged in afterwards, i saw the script was available in the firewall. (under firmware and files), and simply could apply it again. Now it worked as expected. I will keep an eye on it.

    If i experience the same again, i will come back to you. I will check something with the hanging dashboards. (something i still have)

  • Dpj
    Dpj Posts: 192 image  Master Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector

    i removed the firewall from the organisation. Now my dashboard is like this:

    image.png

    now i add the firewall again

    and directly:

    image.png

    i can't imagine this isn't easily reproducable for you. It's not only with this firewall, but also with a firewall from a customer.

    so it's not organisation depended

  • PeterUK
    PeterUK Posts: 4,140 image  Guru Member
    250 Answers 2500 Comments Friend Collector Eighth Anniversary
    edited September 1

    Is this with the Edge browser?

    do you have any extensions for your browser?

  • Dpj
    Dpj Posts: 192 image  Master Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector

    i will try met other browsers, without extensions. good point to test

  • Dpj
    Dpj Posts: 192 image  Master Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector

    yes it has something to it seems with the browser, but strange only with the usg flex 50h / hp series…

  • Zyxel_Tina
    Zyxel_Tina Posts: 300 image  Master Member
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 50 Answers First Comment

    Hi @Dpj,

    We’ve tested this scenario with the same model (USG FLEX 50H), using Edge browser with an extension enabled, but we were unable to reproduce the issue.

    To help us narrow it down, may I confirm the following:

    • Does the problem occur only when using Edge, while it works normally with other browsers such as Chrome or Firefox?
    • What is the exact version of the Edge browser you are using?
    • Do you happen to know if the issue is related to the browser itself or to one of the extensions?

    Zyxel Tina

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