Site/Network lost by Android app

w8rn8r
w8rn8r Posts: 19  Freshman Member
First Comment Sixth Anniversary
edited September 16 in Multy WiFi System

Hi - while my network/site (or whatever this is called, can't see that right now) has been working for a LONG time and continues to work at the present time, the multy app has just lost it a few minutes ago. When I started the app, my devices where shown for a second or so, and then they disappeared.

The messages presented are:

"Verbindung getrennt", and:
"Stellen Sie die primäre MULTY-Verbindung erneut her,
um diesen Standort wieder aufzunehmen."

Which in english is about like this:

"No connected", and:
"Re-create the primary MULTY connection in order to re-connect with this site"

Yes I know support life for my Multy devices is over, but that doesn't mean that Zyxel can simply pull the plug and kill my network.

… has the server had a glitch that perhaps still needs resolving?

Thanks in advance for any help!

Regards
Werner

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,798  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @w8rn8r

    Could you help to send a feedback in the Multy APP? This could help us investigate this issue.

    Additionally, we will reply you via the feedback email.

    Untitled Image
    Zyxel Melen


  • w8rn8r
    w8rn8r Posts: 19  Freshman Member
    First Comment Sixth Anniversary
    edited 1:13PM

    Edited: proceeding further by selecting email for sharing, the email address was presented.

    — Werner

    Hi Melen,

    the "Feedback" button leads me to a selection for sharing the information - how and where to should I send it, I suppose via email, to which email address?

    Thanks
    Werner

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）