how long does it take to delete devices from Sites

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Simon_Land
Simon_Land Posts: 2 image  Freshman Member
in Nebula

One of our clients decided to add devices into an account they created. In order to manage the devices for them I have deleted them from their new account but cant add them to ours, they say they are still on their account. that was 12 hours ago.

how long will it take to release them?

Accepted Solution

  • Zyxel_Tina
    Zyxel_Tina Posts: 525 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments
    Answer ✓

    Hi @Simon_Land,

    Welcome to Zyxel Community!

    When a device is removed from an organization, its ownership still remains with the original owner account. That’s why you’re unable to add it to your organization.

    To transfer the device to your account, please use the Nebula Mobile App to scan the device’s QR code and register it again under your account.

    This method ensures that the ownership is properly updated and the device can be managed from your side.

    Zyxel Tina

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 525 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments
    Answer ✓

    Hi @Simon_Land,

    Welcome to Zyxel Community!

    When a device is removed from an organization, its ownership still remains with the original owner account. That’s why you’re unable to add it to your organization.

    To transfer the device to your account, please use the Nebula Mobile App to scan the device’s QR code and register it again under your account.

    This method ensures that the ownership is properly updated and the device can be managed from your side.

    Zyxel Tina

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