how long does it take to delete devices from Sites

Options
Simon_Land
Simon_Land Posts: 2 image  Freshman Member
in Nebula

One of our clients decided to add devices into an account they created. In order to manage the devices for them I have deleted them from their new account but cant add them to ours, they say they are still on their account. that was 12 hours ago.

how long will it take to release them?

Accepted Solution

  • Zyxel_Tina
    Zyxel_Tina Posts: 642 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments
    Answer ✓

    Hi @Simon_Land,

    Welcome to Zyxel Community!

    When a device is removed from an organization, its ownership still remains with the original owner account. That’s why you’re unable to add it to your organization.

    To transfer the device to your account, please use the Nebula Mobile App to scan the device’s QR code and register it again under your account.

    This method ensures that the ownership is properly updated and the device can be managed from your side.

    Zyxel Tina

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 642 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments
    Answer ✓

    Hi @Simon_Land,

    Welcome to Zyxel Community!

    When a device is removed from an organization, its ownership still remains with the original owner account. That’s why you’re unable to add it to your organization.

    To transfer the device to your account, please use the Nebula Mobile App to scan the device’s QR code and register it again under your account.

    This method ensures that the ownership is properly updated and the device can be managed from your side.

    Zyxel Tina

  • Sitchey
    Sitchey Posts: 4 image  Freshman Member
    First Comment Third Anniversary

    Hi

    I have exactly the same issues

    I have 1 account

    2 organisations setup

    I have APs on organisation 1

    I removed them from the site via the app

    I try to add them to organisation 2 via the app and it says the device is still registered with another organisation.

    Is there not a better way to fully remove devices or transfer from one organisation to another under the same account??

  • Zyxel_Tina
    Zyxel_Tina Posts: 642 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @Sitchey,

    Please use the Nebula Control Center (NCC) web portal to remove your device from the original organization, as the mobile app does not support the "remove from org" feature. For steps to properly move your device to another organization, please refer to this FAQ.

    https://community.zyxel.com/en/discussion/22631/how-to-move-my-device-from-the-original-organization-to-another

    Zyxel Tina

Categories

Nebula Tips & Tricks


    Read more

    Nebula Help Center

    EnglishTiếng ViệtРусскийไทย中文（台灣）