[NWA130BE] Since 7.20, iPhone 16 toggles between WiFi and Celluar

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Flachzange
Flachzange Posts: 3 image  Freshman Member
First Comment Friend Collector
in Wireless

Hey Zyxel community,

I have 4 NWA130BE distributed in the building and basically configured exactly the same way (except individual properties) and supposed to work as a "mesh" network. Their coverage overlaps. Until 7.20 this worked well but since then I noticed (particular for two APs) that from time to time an iPhone 16 connects and disconnects all the time. It seems to fully connect but then loses connection immediately again. This happens only with the iPhone. All other devices continue to work well.

Workaround solution: Restart the suspected AP. After that it works immediately until a couple of days later the same thing happens again.

Assuming many people use iPhones, has this been reported already?

Cheers,
Chris

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,078 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Flachzange

    Could you help to collect the diagnostic file after this issue happens? This will record the logs when the iPhone disconnects and it will help us to check this issue.

    You may send me a private message with the diagnostic file (please zip it before upload).

    https://community.zyxel.com/en/discussion/18869/how-to-collect-the-standalone-ap-diagnostic-info-by-gui
    Zyxel Melen


  • mikeyd
    mikeyd Posts: 2 image  Freshman Member
    First Comment

    I have the same issue with an NWA130BE at home. Clients disconnect and those that remain connected struggle with connectivity. Rebooting the AP resolves the issues but within a few days it happens again. Previous versions of firmware were fine. 7.20 ACIL.2 remains problematic but I've just upgraded to ACIL.3 so let's see if that helps.

  • Flachzange
    Flachzange Posts: 3 image  Freshman Member
    First Comment Friend Collector

    Hi @Zyxel_Melen , I was finally able to collect some logs and provided them via private message to you. Thanks!

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