[Important Announcement] End of FTP Service Support for Home NAS Series

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  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @Stefan_R

    Wenn Sie die Schritte befolgt haben und dieses Ergebnis erhalten, bedeutet das, dass Sie den Synchronisierungspfad erfolgreich aktualisiert haben.

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @wardevilpro

    All of the commands must be run using the root account; other users may not have sufficient privileges.


    image.png
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @Tonysa

    If the service server has some enhancement and have done version upgraded, the existing package will no longer be compatible, and synchronization with the server will not be possible because the server has a new update.

  • frontsys
    frontsys Posts: 6 image  Freshman Member
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/81302#Comment_81302

    Hi @Zyxel_Jerry

    I was pretty sure I was running the latest NAS firmware, but I just checked and yes, I am running the latest. Tried to refresh the App list again and the same result - Download List Failed - any other ideas?

    FYI

    Model Name

    NAS326

    Current firmware version

    V5.21(AAZF.18)

    Last Check2025/11/04 15:03:04

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @frontsys

    As I see the attache screenshot provided.
    The myZyXELcloud-Agent version is not on the latest, after put the package into the correct synchronize path, then it should able to work.

    NAS326 package


    image.png



    image.png



    Please follow the steps refer to the article below to complete the synchronization.
    https://community.zyxel.com/en/discussion/29667/important-announcement-end-of-ftp-service-support-for-home-nas-series/p1

  • frontsys
    frontsys Posts: 6 image  Freshman Member
    First Comment Friend Collector
    edited November 6

    @Zyxel_Jerry

    I tried to sync the path but it came up with an error saying no devices found.

    I went to the ZyxelCloud and unpaired the device, now I cannot pair my NAS326 - it asks to press the pair button within 10 minutes but after about 12 seconds it says Device Not Found, even when I press the pair button.

    I cannot fix this.

  • frontsys
    frontsys Posts: 6 image  Freshman Member
    First Comment Friend Collector
    edited November 8
    Screenshot 2025-11-08 125400.jpg

    @Zyxel_Jerry

    I wanted to uninstall the MyCloud app as it doesn't seem to work anymore, so I uninstalled it. It was then available to install, which it seemed to start, but now I cannot even see the cloud app in my App Center.

    How can I reinstall the app manually onto the NAS?

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @frontsys

    Base on the logs, seems you have changed the application’s syncing location from the PCloud FTP server to local storage.

    Please check the path under the local storage, the myZyXELcloud-Agent package should be under the path/directory.

  • frontsys
    frontsys Posts: 6 image  Freshman Member
    First Comment Friend Collector

    @Zyxel_Jerry

    Hello Jerry, not sure what I need to look for/change?

    How do I check/change the "path under local storage"?

  • danko
    danko Posts: 27 image  Freshman Member
    First Comment Fourth Anniversary

    I done everuthing….but still:

    image.png

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