SecuReporter no Traffic data

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EDHU
EDHU Posts: 3 image  Freshman Member
First Comment
in USG FLEX H Series

Hi,

I have a full configured USG 500H firevall + Gold Security Pack. I set up the SecuReporter integration a few months ago.

But the Traffic page on SecuReporter is totally empty.

image.png

What can I do? Why empty the Traffic page?

Thanks!

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 642 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments
    edited December 2025

    Hi @EDHU,

    To better understand the situation, could you please check whether Traffic Log is enabled on the device’s local GUI?

    Please go to Log & Report > SecuReporter and ensure the Traffic category (and any other required log categories) is selected. This will send the enabled log categories to the SecuReporter portal.

    (Please note that data collection takes time, so information will appear approximately 15-30 minutes after enabling.)

    Zyxel Tina

  • EDHU
    EDHU Posts: 3 image  Freshman Member
    First Comment

    Hi Zyxel_Tima,

    here is my config:

    image.png

    Thanks!

  • Zyxel_Tina
    Zyxel_Tina Posts: 642 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @EDHU,

    Thank you for the information! To help us investigate further, could you please enable Zyxel Support Access and provide us your org & site name?

    Zyxel Tina

  • Zyxel_Tina
    Zyxel_Tina Posts: 642 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments
    edited January 12

    Hi @EDHU,

    After checking, we have confirmed that the traffic data is now available on SecuReporter. Since we restarted the Traffic Log service (disable then enable it) in the local GUI, the data appears on SecuReporter within 5-10 minutes.

    image.png

    Note that the "Bandwidth Hostname" and "Bandwidth MAC" sections won't show any information in the current version.

    https://community.zyxel.com/en/discussion/30812/why-is-usg-flex-h-series-traffic-usage-not-displayed-in-secureporter

    This will be included in the next firmware, v1.37 (releasing this month), where you can enable Device Insights via CLI for visibility. Please stay tuned to our News & Release page when the firmware becomes available for download.

    Thank you for your understanding and patience!

    Zyxel Tina

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