Please put me out of my misery :-)

riccy · January 16

Hello- new to the forums.

I am currently trying to test a couple of mobile broadband solutions.

We live in a very rural area in the U.K. but have 95% line of sight to a mast with 5g.

It is about 5 miles way

I am trialing a FWA710 outdoor router and a NR510 5g router (used for its modem and 4 x 4 ability )with a Quad Pro external antenna.

Currently, we get about 26mb/s from an FTTP connection, which is degrading every year.

I found the FWA 710 surprisingly easy to -roughly-set up using the Air app.

The web configuration worked pretty easily, as long as I added the APN manually.

Placed on the gable wall of the house I can get 3bars 5G, which equates to frankly amazing 200mb/s !!

Because the position seemed good, I placed the Quadpro antenna a foot below the 710 pointing in the same direction

So now to the current bain of my life, the Zyxel NR510.

At first I tried an unlocked EE nr510E.

No matter what I did, I could not get internet access.

So much so, I assumed it was faulty, and ordered another version, the Zyxel NR510.

But I find no difference :-(

So the problem is, using the same sim as the FWA710, I can access the web admin pages, and according to that, I am getting 4 bars 4g, and 3 bars 5g.

Everything looks fine, but when I connect to the wifi of the router- or use a cable - there is no internet access.

On my PC ( ubuntu) webpages just time out or complain of a dns problem

On my Android phone, it just says ''device connected/no internet access''

Now I have trawled through forums , I have reset, rebooted multiple times, disabled IPv6,added manual APN settings,disabled the firewall,updated the firmware, and other things I will remember later:-)

BUT- no matter what, I cannot get internet access.

Is there ANYONE who can relieve me of this pain:-)

Many Thanks for any help

Zyxel_Barry · January 16

Hi @riccy,

I understand you're experiencing internet connectivity issues with your Zyxel NR510 despite showing good 5G signal strength, especially after a successful setup with the FWA710. This can be frustrating, and I'll do my best to help you troubleshoot.

Here's a step-by-step guide to help diagnose and potentially resolve the issue:

Verify APN Settings: Even though you mentioned adding the APN manually, double-check that the APN settings on the NR510 are precisely correct for your UK mobile provider. Incorrect or missing APN parameters are a common cause for no internet access despite a strong signal.
Check DNS Settings: You mentioned DNS problems on your PC. Ensure the NR510 is configured to use reliable DNS servers. You can try setting the DNS server directly on your connected devices (PC, Android phone) to a public DNS like Google DNS (8.8.8.8 and 8.8.4.4) to see if that bypasses the issue.
Firmware Version: Confirm that your NR510 has the latest available firmware. Outdated firmware can sometimes lead to unexpected connectivity issues. You can usually find the latest firmware on the Zyxel support website for your specific model.
Test with IP Passthrough: Consider configuring the NR510 in IP Passthrough mode, similar to how an outdoor router like the FWA710 might be used with an indoor gateway. This allows the cellular IP to be passed directly to a connected device, which can sometimes resolve routing issues.
Isolate the Issue (LAN vs. Wi-Fi): Since you're experiencing no internet via both Wi-Fi and cable, this suggests the problem is with the router's connection to the internet rather than a local network issue.

To help us further investigate, please provide the following information:

Device Model: Confirm the exact model of your Zyxel NR510 (e.g., NR510, NR510E).
Firmware Version: The full firmware version currently installed on your NR510.
Screenshot of Cellular Information: A screenshot of the "Cellular Info" page from the NR510's web interface, showing signal strength and other connection details.
Network Topology: A simple diagram or description of how your NR510 is connected in your network (e.g., directly to PC, connected to another router, etc.).
Zyxel Support Access (Nebula): If your NR510 is managed by Nebula, please enable Zyxel Support Access via Help > Support Request in the Nebula console and provide your Organization and Site name. This will allow our support team to directly view your cloud environment configuration, significantly shortening troubleshooting time.

Zyxel_Melen · January 16

Hi @riccy

May I know which model you encountered the issue with? I can't find NR510 in our device list. Please share the correct model's name so we can better provide you with the correct configuration/troubleshooting instructions. Please also check the device's LED info to verify if it has Internet access ability.

riccy · January 16

Hi

Enclosed is three screenshots

Sorry- product is FWA510.

It is not nebula managed.

It is being tested standalone at the moment, connected to an external antenna.

I have tried all as described..

riccy · January 16

Any ideas?

PeterUK · January 17

reset to defaults change only whats needed even Antenna internal

I have EE with Unlimited Essentials with my FWA510 and works well the pay as you go by O2 you list might be a problem

riccy · January 18

HI peter,

Many thanks for the reply

We are in the middle of the countryside in Norfolk.

Mobile signal is bad , but I recently discovered o2 says there is ''patchy'' 5g.

I have bought another GIffGaff sim to start fresh.

Connecting the new sim to the outdoor 710 is getting me an average of 200mb/s.

That is with the 710 being fully reset , and setting manual APN settings.

As default is is set to ip passthrough, so it is going to another router.

Later today, I will remove the same sim and put it into the FWA510, after fully resetting it, and changing APN setting manually.

The FW510 defaults to router mode. so I will first try to connect to it, then will set ip passthrough, and try via the other router.

Any reception inside is very poor, so the external antenna is a must.

Will let you know how it goes

Cheers

Keith

Zyxel_Melen · January 19

Hi @riccy

Based on the Cellular info you shared, it seems your FWA510 was running LTE/4G and the signal is not that bad (between good and mid cell level), but the UL/DL bandwidth are 10M, which is not a good value.

Because you mentioned the Quadpro antenna is pointing in the same direction as the FWA710, but the ISPs are different. You might need to change the direction since the current direction is good for new ISP's cellular, but not for O2.

In addition, you can try using this SIM in your smartphone to see if they're still experiencing an Internet access issue. If both return the same result, changing ISPs could be the best option.

riccy · January 19

HI Melen + Peter,

Really appreciate the reply.

Using their coverage checkers, o2, is the only provider for any 5G in my area of the U.K.

I am using the same o2 sim swapped between the 710 and the 510.

I finally managed to get the 510 working.

It seems the o2 sim was faulty and I ordered another.

The new o2 sim works as expected ( 200mb/s) on the 710, but now provides the same speed with the 510 and quadpro combination.

Find enclosed screen shot of the 510/quadpro combination - does that not suggest a 5G connection?, or am I reading it wrongly?

Now need to decide which is the best combination .

Agree with Cecil that my extension cables were poor for the quadpro, so have ordered low loss cables of only 3m length.

That way I can try the quadpro antenna in slightly different positions.

Cheers all

Keith

riccy · January 19

HI

Just for confirmation, I do understand that this is 5G NSA-so it relies on the 4g network as well

There is never a chance in hell we will get 5G SA here :-)

Keith

Zyxel_Melen · January 20

Hi @riccy

I mentioned 4G is because from the cellular info, I only see the LTE info and miss the Access technology part. Your understanding is correct. You can ignore the incorrect part I mentioned.

Please put me out of my misery :-)

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