FWA505 firmware update stuck

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WinterEFG
WinterEFG Posts: 2 image  Freshman Member
in Mobile Broadband

My firmware update has been going for nearly 30 mins now, the web GUI still has the spinning icon but it just won't end.

All I could find was a 5 year old thread about a manual reboot but I don't want to risk bricking the device.

I don't have ages and I really do need it online asap.

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 642 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @WinterEFG,

    Welcome to the Zyxel Community!

    Could you please check the current LED status on your FWA505?

    image.png image.png
    • First, please try to ping the device’s IP address from your computer.
      • If the ping fails, it is possible that the device has obtained a different IP address after the firmware upgrade. In this case, please run ipconfig /all on your computer to check your current network details and confirm which IP address the device might be using.
      • If the ping is successful, please try reconnecting to the web GUI by refreshing the page or re-entering the device’s URL in your browser to see whether you can access it normally.
    • If the LED indicators show anything unusual, please describe all LED indicators in detail so we can assist further.

    Zyxel Tina

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