Cloud saving mode activated after less than 30 days.

ViktorLima · April 7

Hi!

My Nebula Cloud saving mode is activated again and again despide regulary admin logins on the same organization.

For example (logins):

2026-04-03 20:xx:xx «— Cloud saving active.
2026-03-21 22:11:55
2026-03-13 11:46:01
2026-03-12 16:16:24

They say it's only activated 30 days after the last admin login to an organization.
So, looks odd to me. Any idea how to fix this?

Zyxel_Melen · April 7

Hi @ViktorLima

We are clarifying this issue and I will update you once we have further information. During the waiting period, may I confirm that you did have access to the organization(like the dashboard of your site), did you not?

Zyxel_Melen · April 8

Hi @ViktorLima

Could you help to enable Zyxel support access so we can check this issue further?

Here is an FAQ for you to reference:

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

ViktorLima · April 8

done

scooter2765 · April 14

I am having this same issue …just happened again this morning and I log in very regularly. This is annoying.

Zyxel_Melen · April 15

Hi @ViktorLima @scooter2765

In specific condition, the login log was incorrectly recorded. This issue is under fixing. I will update you once the fix is online.

Zyxel_Melen · April 22

Hi @ViktorLima @scooter2765

We have fixed this issue, please help to access your org again, this action allows to renew the timestamp.

Cloud saving mode activated after less than 30 days.

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