FWA 515 with separate WIFI 2.4Ghz & 5Ghz

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,542 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Mric ,

    Any update after you restarted the FWA515?

    Zyxel_Judy

  • Mric
    Mric Posts: 17 image  Freshman Member
    First Comment Friend Collector

    Hi @Zyxel_Judy ,

    The 2.4Ghz still going down between 12h and 24h.

    I have restarted the FWA515 3 times since the 22 may.

    For now, the FWA515 2.4Ghz is up since 18h long.

    Regards

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,542 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Mric ,

    At the time of writing, we can see that the FWA515 has been running for 1 day and 9 hours, and 2.4GHz clients are currently connected. Please continue to monitor the device.

    If the 2.4GHz band drops again, please export the system log and share it with us. You can find it at:
    System Monitor > Log

    image.png

    In the meantime, please also try the following steps and let us know the result:

    1. Disable the 2.4GHz band.
    2. Re-enable the 2.4GHz band.
    3. Check whether the 2.4GHz SSID becomes available again.
    image.png

    This will help us determine whether a reboot is currently the only viable solution to restore the 2.4GHz band.

    Zyxel_Judy

  • Mric
    Mric Posts: 17 image  Freshman Member
    First Comment Friend Collector

    Dear @Zyxel_Judy ,

    The 2.4 Ghz has drop again.
    I've send you a mp with log .

    After dowloading the log i switch off and on again the 2.4Ghz.
    The 2.4Ghz is now back on line.

    Regards

  • Mric
    Mric Posts: 17 image  Freshman Member
    First Comment Friend Collector

    Dear @Zyxel_Judy ,

    This early morning, the 2.4Ghz drop again.
    I send you by pm the log.

    Regards

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,542 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Mric ,

    Thank you for sharing the logs. Upon review, we can see that several entries indicate the 2.4GHz band is going down, and we are currently investigating the root cause.

    In the meantime, could you let us know whether a USB device was plugged into your FWA515 at the time of the 2.4GHz drop? This information will help us narrow down the issue.

    Zyxel_Judy

  • Mric
    Mric Posts: 17 image  Freshman Member
    First Comment Friend Collector

    @Zyxel_Judy

    There no usb device.
    At any time.

    Regards

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,542 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    https://community.zyxel.com/en/discussion/comment/85286#Comment_85286

    Could you share with us the time 2.4GHz drops on that day?

    Zyxel_Judy

  • Mric
    Mric Posts: 17 image  Freshman Member
    First Comment Friend Collector

    Dear @Zyxel_Judy ,

    I think the 2.4Ghz drop down between 7am and the time i post the message.

    Be aware the is a 1h gap between m'y Real timezone and the fwa515 clock.

    I try to be more accurate for the next Time.

    Regards

  • Mric
    Mric Posts: 17 image  Freshman Member
    First Comment Friend Collector

    Dear @Zyxel_Judy ,

    I think the 2.4Ghz drop down between 7am and the time i post the message.

    Be aware the is a 1h gap between m'y Real timezone and the fwa515 clock.

    I try to be more accurate for the next Time.

    Regards

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