FWA 515 with separate WIFI 2.4Ghz & 5Ghz

Mric · May 28

Dear @Zyxel_Judy,

The 2.4Ghz dropdown today between 20h15 and 21h15. After being restarted at 18h15.

I send you the log by mp.

Regards

Mric · May 29

Dear @Zyxel_Judy ,

This morning the 2.4 Ghz was drop down.

I restart near 7h05. Since, i monitor in real time the 2.4GHz wifi.

I will be notifie soon as the wifi drop down. So i could provide you the exact time and log.

Regards

Zyxel_Judy · May 29

Hi @Mric ,

Thank you for the log files. We will review them and get back to you.

Zyxel_Judy · June 10

Hi @Mric ,

Based on the logs, we found that your FWA515 was attempting to change channels due to a driver issue. During this process, the device released its current channel but was unable to acquire a new one, resulting in the 2.4GHz frequency not functioning properly.

This will be fixed in an upcoming firmware update.

In the meantime, please manually set the channel to either 1, 6, or 11 to use. If the 2.4GHz connection continues to drop, please try disabling and then re-enabling 2.4GHz as a temporary workaround.

Mric · June 12

Hi @Zyxel_Judy ,

Thanks for all the team for this analyse.

Regards

FWA 515 with separate WIFI 2.4Ghz & 5Ghz

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