Zyxel/Nebula Off line

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Gmadonna
Gmadonna Posts: 2 image  Freshman Member
First Anniversary
in Nebula

I have four Zyxel NWA50AX's running and registered on Nebula, with the latest firmware, all having their own assigned IP addresses's.

I'm using a Quantum Fiber modem Q1000K.

They were all working fine until I tried adding a newer Zyxel 130 and then everything went to pot.

I have factory reset the Quantum modem, reset each NWA50AX's, removed and reinstalled Nebula and I still cannot get more than 1-2 mbps download if it even says it has an internet connection on Speed Test, nor does the wifi setup show on my iPhone even though it says the connection is there.

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  • Zyxel_Melen
    Zyxel_Melen Posts: 4,992 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
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    Hi @Gmadonna

    To better investigate this issue, please help to have these process:

    1. Reset the iPhone's WiFi setting.
    2. Do intra speed test(LAN to LAN throughput test) to identify if this issue happens under same subnet. Please also share the test result.
    3. Collect the AP's diagnostic and enable Zyxel support access for us to check the device connection status and configuration. Also need the iPhone's MAC address and timestamp so we can find the related logs in short.

    Reference FAQ:

    1. Collect diagnostic.
    2. LAN to LAN throughput test.
    3. Enable Zyxel support access.
    Zyxel Melen


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