[NEBULA] VPN Alerts but tunnel is up and active

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MarkSL
MarkSL Posts: 26  Freshman Member
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edited April 2021 in Nebula
When we activate the VPN alerts we receive an alert about every 15 minutes. However, the tunnel is up as we have been running a ping monitor to test traffic. This is only happening at one site. Others are working and alerting like normal,

How does the alert test tunnels? I did see the post about subnets and making sure the remote gateway called in the addressing/setup. Support has been of no help.

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  • Zyxel_Chris
    Zyxel_Chris Posts: 669  Zyxel Employee
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    Hello @MarkSL
    May I know if the corresponding site has also receive the alert mail?
    I will PM you of the further needed information, please check your inbox message.

    /Chris
    Chris
  • MarkSL
    MarkSL Posts: 26  Freshman Member
    First Anniversary 10 Comments Friend Collector First Answer
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    PM sent
  • Zyxel_Chris
    Zyxel_Chris Posts: 669  Zyxel Employee
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    Hello Community,
    Update this case, the issue occurred because of the mis-configuration on NAT traversal and conflict LAN subnet the symptom resolved after the correction. =)

    /Chris
    Chris

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