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Default login not working or unexpected WiFi SSIDs broadcasting
If you registered and added device into the Nebula site, the device transfers from standalone to Nebula cloud managed mode and gets online successfully, the default password changes to the side-wide device password setting on Nebula. The location is at Configure > Site settings > Device configuration > Local credentials >…
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Quick Start to create Wireless network with Nebula Control Center
Hi Zyxel product
users, You’re
welcome to use Nebula Control Center to manage your network. Let’s
unboxing the Zyxel Access Point and setup the wireless network. [NEBULA]
What model supports Nebula CC currently? Nebula
provides Mobile APP for user to easily start up the Nebula account, register
device, create wireless…
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What to do when fail to add device through QR code?
1. If you scanned device
QR code but failed display device MAC and Serial Number, try use the magnifier
button to enlarge the QR graph as below graph. The
issue usually happened on the lower pixel devices. 2. If you scanned device QR but displayed the devices have been registered or cannot go on-line as below graph. Please…
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Why is Remote AP deactive/gary-out?
The Remote AP setting on Zyxel AP allows you to configure them as Remote APs, which act as VPN clients and establish an IPsec tunnel to a gateway. Due to the Remote AP feature is supported on specific Zyxel AP models and requires a Secure Wi-Fi license, if any condition is not met within the site, the function will…
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What is AP role capability mean?
The AP role capability column shows if the model is Remote AP feature supported or not. The Remote AP feature is supported on specific Zyxel AP models and requires a Secure Wi-Fi license. For the AP model that supported the feature displays “Remote AP” and for non-supported will show Standard.
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Should I use random MAC address when connecting to SSID?
When to Use a Random MAC Address 1. Privacy: Using a random MAC helps protect your privacy by preventing tracking across different networks. This is especially useful on public or unsecured Wi-Fi networks, where unique device identifiers could be collected. 2. Public Networks: If you’re connecting to public Wi-Fi networks…
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How can device use random MAC address to connect to AP?
Devices can use a random MAC address (also known as a Private MAC or Randomized MAC) to connect to an Access Point (AP). This feature helps protect user privacy by generating a new, random MAC address each time the device connects to a network. Enable Random MAC on the Device: On most devices (e.g., smartphones, tablets),…
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Can I associate the AP Bundled license with another device?
Currently, t he AP's bundle license can not be transferred or associated to other devices, including the trial and standard licenses. More information:
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How long will it take effect after updating settings?
When you change settings on the Zyxel Nebula platform, it can take a few minutes for the changes to sync with your device. The "Not up to date" status means the device has not yet applied the new configurations. Such as SSID settings, Wi-Fi name, password or radio settings will take effect after status become Up to date.
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How to Upgrade AP to Official Release When Firmware Status is Dedicated?
If your firmware status is 'Dedicated' or ‘Costumed’ it indicates that the firmware is customized for specific issues or features and is not the official release, the 'Dedicated' status also stands for you can’t upgrade the firmware due to Nebula back end locked the firmware. To upgrade to the official version, follow…
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How to resolve smart mesh disconnect with 'Non-Wireless Bridge Repeater' status?
When you mouse over to the AP icon, the AP status indicates that the 'Non-wireless bridge repeater’ means repeater AP can’t find the root AP using wireless-bridge. When the repeater AP unable to connect using the wireless bridge feature. It attempts to find a compatible root AP every 30 minutes but fails, resulting in…
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How to reset Usage of SSIDs and clients on AP?
Since there is no commands or options to restart the count of SSIDs and clients usage. To reset the SSIDs and client usage records on your wireless access points, you will need to restart the AP.
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Why the VoIP phone not working with SSID enabled NAT mode?
The NAT mode isolates the guest network from the main network, preventing direct communication between devices on different SSIDs and APs.
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What could lead clients disconnect right away after connect on Wi-Fi?
If the client device failed to receive an IP address, the symptom will be like disconnect right away after connect to the SSID. The Wi-Fi Aid log will show the client connection event with ‘DHCP failure/timeout’. This could be the reason why users are unable to connect on AP, as the device fails to get an IP address from…
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How to resolve APIPA addresses for clients connected to Wi-Fi?
If clients are receiving APIPA addresses, it likely indicates that they cannot obtain an IP address from the DHCP server. Start by checking the DHCP server logs in Nebula under Monitor > WiFi Aid & Connection log. If the logs show that the DHCP pool is full like below: DHCP server (Firewall/AP NAT) Cannot find any lease…
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Is there any APs works in mesh that can provide internet via lan port?
The function that AP works in mesh can provide internet via lan port is called Wireless Bridge. To establish wireless bridge connection, both the mesh APs that root and the repeater AP need to support the bridge feature. This requirement ensures that each AP can manage LAN interface traffic effectively, which is crucial…
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How to trouble shooting if APs not sync information to Nebula?
The symptom of the issue will be the AP is online but without any monitoring data. There are some reasons may cause AP can’t send information to Nebula and could be checked via below items. Firewall Rules: Make sure that the firewall rules on your network allow the APs to communicate with Nebula's servers. Verify that the…
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Why are my APs not communicating logs to Nebula?
There seems to be a network configuration issue preventing your APs from properly communicating with Nebula. Follow these steps to resolve this issue: Steps: Check Firewall Rules: Make sure that the firewall rules on your network allow the APs to communicate with Nebula's servers. Verify that the necessary ports (UDP ports…
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Will the Access Point Restart After Modifying Settings?
No, the AP will not restart after modifying most settings. However, connected devices may briefly disconnect for a few seconds as the new settings are applied. This temporary disconnection is normal and allows the AP to update its configuration without a full reboot. Once the changes are applied, devices should…
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How to set the static IP address for a Nebula access point?
If your device is already online and wish to configure the static IP address, Go to Device > Access point > select an AP Click the edit button of the status frame. Choose the IP type as Static IP and put the info Click OK to save
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[Nebula] How to check current wireless clients?
Go to Nebula > Devices > Access Points (AP), select the AP you want to check. This list will show the current (online) clients Scroll down to "Current Stations" and wait a moment for the information to load To check all access point clients, including both offline and online clients, please refer to this article
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[Nebula] How to check access point client?
Go to Nebula > Clients tab > Access point clients You can view the access point clients in Last 2 hours or Last 24 hours.
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Do I need license to upgrade AP's firmware via Nebula?
Whether you need a license to upgrade an AP's firmware depends on several factors, including the specific AP model and the features or functionalities being added with the firmware upgrade. Typically, No License is required for standard firmware updates that include bug fixes, security patches, and enhancements. All APs…