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How to Improve Wi-Fi Client Stability and Reduce Roaming Issues?
Client devices, particularly stationary ones, can experience frequent disconnections and undesirable roaming between Access Points (APs). This typically occurs in environments with multiple APs, where devices encounter weak signal strength, high channel utilization on bands like 2.4GHz, and struggle to maintain a stable…
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How to move a Zyxel Nebula device to another organization?
Where to find This process refers to actions taken within the Zyxel Nebula Control Center (NCC) to manage and transfer devices between different organizations. Function description The "Change organization" feature in Zyxel Nebula allows for the seamless transfer of a device from one Nebula organization to another. This is…
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How to Manage NWA50AX Concurrent User Capacity?
The Zyxel NWA50AX Access Point has a recommended number of concurrent stations for enterprise environments. Exceeding this recommendation can lead to performance degradation and network instability. Scenario An organization currently has 18 users connected to an NWA50AX access point. With the addition of a new department,…
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How to Find the Default Password for Zyxel APs
Where to find Information regarding default passwords for Zyxel Access Points is determined by their manufacturing date. Identify the AP's manufacturing date. Access Points manufactured before February 2025 use the legacy default password "1234" for initial login. Please attempt to log in using this password. (Optional)…
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How to collect the Nebula AP diagnostic info by GUI?
The AP Web GUI provides a convenient function for users to collect information and logs with just one button. Follow the steps below: 1.Check your Nebula AP LAN IP Go to the Nebula page. Click on "Devices" and select "Access Point." Look for the information regarding the Nebula AP LAN IP. 2. Access the Nebula AP Web GUI…
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Setting a static IP address for your PC to access your AP
Scenario You've got an AP (or another networking device) and you're ready to set it up using Standalone mode. This means you'll be using your computer to access the device's settings through a web interface (Web GUI). However, your computer and the AP might not be in the same "subnet," especially if one of them is getting…
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Is there a way to disable LLDP on an AP?
Yes, it is possible to disable LLDP on an AP through a command SSH into AP Enter commands Router> configure terminal Router(config)# no zon lldp server Router(config)# write If want to enable LLDP on an AP again please enter commands: Router> configure terminal Router(config)# zon lldp server Router(config)# write
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How to check the Cloud Control Status when AP is offline on Nebula?
If your AP is registered and added in the site on Nebula with offline status, please follow below steps to check the Cloud Control Status for troubleshooting. In the device local Web GUI main dashboard, the Cloud Control Status displays the status of device’s internet and Nebula status. When the AP is online on NCC, three…
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[Nebula] What to do if the AP is offline?
If the AP is registered and added to the site but keeps showing offline on Nebula. The LED status is flashing in Yellow/Green status after connecting it to the network. 1. The AP gets IP from DHCP server by default, ensure that the AP gets IP address successfully. The ZON utility provides user to scan and check the Zyxel…
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How to limit local access to a Nebula AP using trusted IP addresses
To restrict local access to a Nebula-managed AP so that only trusted IP addresses are allowed, follow the steps below: Log in to the Nebula Control Center. Navigate to Site-wide » Configure » Site settings. Scroll down to the Device configuration section. Enable the option “Permit access to Nebula devices exclusively from…
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Why do my AP’s syslog packets always use the UTC+0 timezone
If your AP’s syslog packets are showing timestamps in UTC+0, it is likely due to the site timezone settings not being configured in the Zyxel Nebula Control Center, or because the option to log syslog messages using the site’s timezone has not been enabled. Please follow the step to check: 1. Site Timezone Configuration…
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How to turn on/off FTP access on a Nebula AP
To enable or disable FTP access for a Nebula-managed AP, please configure the setting through the Nebula Control Center (NCC). Follow the steps below: Log in to the Nebula Control Center. Navigate to Site-wide → Configure → Site settings. Under the Device configuration section, locate Administrative access. Check or…
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How to turn on/off SSH access on a Nebula AP
To disable or re-enable SSH access for a Nebula-managed AP, please adjust the settings through the Nebula Control Center (NCC). Follow the steps below: Log in to the Nebula Control Center. Go to Site-wide → Configure → Site settings. Under the Device configuration section, find Administrative access. Check or uncheck the…
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How to turn on or off SNMP access on a Nebula AP
To enable or disable SNMP access for a Nebula-managed AP, the configuration must be done through the Nebula Control Center (NCC). Follow the steps below: Log in to the Nebula Control Center. Navigate to Site-wide → Configure → Site settings. In the Device configuration section, locate Administrative access. Check or…
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How to turn off local web access on a Nebula AP
To disable the local web interface of a Nebula-managed AP, please configure the setting through the Nebula Control Center (NCC) by following the steps below: Log in to the Nebula Control Center. Navigate to Site-wide » Configure » Site settings. Under the Device configuration section, locate Administrative access. Un-check…
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What Zyxel AP models are not equipped with a hardware reset button
As of December 2025, among the currently available Zyxel AP models (WiFi 6 / 802.11ax and newer), the NWA55AXE is the only on-going model that does not include a physical hardware reset button. How do I reset the NWA55AXE if there is no reset button? Even without a physical reset button, the NWA55AXE can still be restored…
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Why not receiving the cloud-auth registration email notification
If the administrator does not receive the cloud-authentication self-registration notification email, please ask them to verify whether the message sent from info@nebula.zyxel.com was filtered into their spam/junk folder. Some email providers may automatically classify system-generated messages as promotional or suspicious…
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How do Nebula AP synchronize time
Nebula-managed APs automatically synchronize their system time using NTP (Network Time Protocol). To ensure correct time synchronization, please make sure that UDP port 123 is allowed for the following NTP domains: *.pool.ntp.org time.google.com If these domains or the port ae blocked by a firewall or security policy, the…
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How do I check the AP’s link rate or link speed
You can view the link rate from the AP’s detailed status page in Nebula: Go to Devices » Access Points. Tap or click on the specific AP to open its detailed page. Under Status » Link Information, the current link rate/speed will be displayed.
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Why did my AP reboot unexpectedly with the “Reboot by cold start” log
A “Reboot by cold start” message indicates that the AP was rebooted due to a power interruption, meaning the device lost power abruptly rather than performing a normal software-initiated reboot. This is typically caused by issues such as: An unstable or insufficient power supply device A faulty or aging power adapter…