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How to register Access Point to Nebula
This article will show you the methods to register any Nebula-enabled
Access Point (AP) into the Nebula Cloud platform by
Nebula Mobile APP and Nebula Control Center (website). You can refer to the steps to add APs to your Nebula Control Center. Note: * By the method, you can add all
Nebula devices, not only APs. Note: **…
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[Nebula] How to check the support features of the AP?
When you want to check what features your AP model supports on Nebula. Or you want to deploy a new AP and you're considering which AP can satisfy your feature requirement. You can learn about it through the function table on NEBULA. 1. Click the "Help" in the top right corner. 2. Go to Support tools > Device function table…
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How to take control of NWA55AXE and reset to default
Background In case of lost admin, password or IP address,
with the help of “Nebula” APP, we can easily take control of the AP we just
received, configure the wireless settings, and even reset it to default setting. Detail Process (Please noted all the process below requires AP have stable Internet connection and power…
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Default login not working or unexpected WiFi SSIDs broadcasting
If you registered and added device into the Nebula site, the device transfers from standalone to Nebula cloud managed mode and gets online successfully, the default password changes to the side-wide device password setting on Nebula. The location is at Configure > Site settings > Device configuration > Local credentials >…
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[Nebula] How to generate QR code for device register via Nebula App?
When you meet one of the below problems, please refer this post. > Unregister your AP from Nebula cloud mode, move your AP from one organization to another organization (two organization belong to different users.) > Can't find the Nebula QR code on the AP or box. We suggest you use adapter for AP power supply, isolate…
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Quick Start to create Wireless network with Nebula Control Center
Hi Zyxel product
users, You’re
welcome to use Nebula Control Center to manage your network. Let’s
unboxing the Zyxel Access Point and setup the wireless network. [NEBULA]
What model supports Nebula CC currently? Nebula
provides Mobile APP for user to easily start up the Nebula account, register
device, create wireless…
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[Nebula] Implement EAP-TLS and EAP-TTLS on Nebula Managed AP
Background Windows Active Directory Server are widely used to maintain enterprise inventory and employee information. Furthermore, we can utilize the information inside server for wireless authentication to raise the network security. Over several authentication credentials, the certificate is much securer than…
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How to Set up Remote AP and Configure Secure Wi-Fi to Secure the Wireless Environment on Nebula?
To make teleworkers working remotely from home Wi-Fi networks more
secure, remote AP feature allows teleworkers to install APs that automatically
connect to the private network of central office. Remote AP acts as a VPN
Client and establishes the IPsec tunnel to the Gateway and the traffic of
tunnel mode SSID can be…
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[NEBULA] How to control and secure network access with MAC-based Authentication?
There are many security mechanisms can be
applied to wireless environment. As more security mechanisms being used, it
becomes more complicated to access a network. MAC-based authentication allows
trusted wireless clients based on source MAC address to connect to the Nebula
AP. You can configure MAC authentication list
at…
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[Nebula] How to check the AP status on NCC
Where to find: Devices > Access points Function description: This
page allows you to monitor the APs’ detailed information on the selected site. Scenario: When
you registered some APs on NCC and waited for them to online. You can check the AP status icon for detail of all
APs on the site. AP status: 1. To show the…
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[NEBULA] How to control and secure network access with client policy (MAC filter)?
Where to find: Clients > Client list Function
description: This function is used to do MAC filter for the stations. We can add the station into whitelisted called “Allow list” which can bypass the Captive portal, add into “Block list” which will be blocked to access the SSID, and "To specific SSID" allow to connect…
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[Nebula] What to do if the AP is offline?
If the AP is registered and added to the
site but keeps showing offline on Nebula. The LED status is flashing in Yellow/Green
status after connecting it to the network. 1. The AP gets IP from DHCP server
by default, ensure that the AP gets IP address successfully. The ZON utility provides
user to scan and check the Zyxel…
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What to do when fail to add device through QR code?
1. If you scanned device
QR code but failed display device MAC and Serial Number, try use the magnifier
button to enlarge the QR graph as below graph. The
issue usually happened on the lower pixel devices. 2. If you scanned device QR but displayed the devices have been registered or cannot go on-line as below graph. Please…
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How to recover the AP standalone settings after the device is unregistered from NCC?
NebulaFlex (Pro) provides the flexibility to manage your device either in standalone, controller (Pro) or by Nebula Control Center. When the Access Point management changes from standalone to Nebula Control Center by registering the device, any setting that had been applied to the device will not be carried over, and the…
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[NEBULA] Captive Portal: Sign-in Facebook with Two-Factor Authentication using iPhone
With Facebook Two-Factor Authentication (TFA), an additional code via the Facebook App is necessary to complete the sign-in process. However, iPhones will general disconnect from the AP if you attempt to navigate away from the Apple CNA. This prevents guest clients from accessing their Facebook App to obtain the TFA code.…
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How to switch NWA 1123 Series Dual Mode AP from Cloud to Standalone mode?
How to switch NWA 1123 Series Dual Mode AP
from Cloud to Standalone mode? When NWA 1123 Series Dual Mode AP is registered
into the organization, it is controlled and managed by Nebula Control Center (NCC),
and it belongs to Cloud mode. Once you unregister NWA 1123 Series Dual Mode AP from ORGANIZATION on NCC, it will…
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How can I know if a user logged in Captive portal?
How can I know if a user logged in Captive portal? There are 2 methods to check the users logged in by the captive portal. One is through the client page, the other is through searching the event logs. 1. Go to Clients > Client list > choose Access point clients Under the AP client page, select "Authentication" to display…
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Where can I see Facebook logged in clients?
There are two ways to see if the Facebook clients. One is through the Clients page, the other is through the Event log. 1. Clients Page Direction: Clients > Client list > choose Access point clients. After that, click on the icon at the right side of the table, and check "Authentication" and "User" attribute. Now, you will…
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What does NCAS disconnected mean in event logs?
Upon seeing this log "No response from NCAS over 15 seconds: NCAS disconnected", this indicates the AP has lost connection with Nebula Cloud Authentication Server (NCAS). When the connection is built again, the event logs will show "NCAS connected: 204 Server is alive". Impact: When the AP is disconnected from NCAS, no…
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How fast is the polling of data for Nebula access points?
How fast is the polling of data for Nebula access points? While monitoring the client statistics and feedback on NCC, how long does it take for NAP to update new data? NAPs have an interval of 3 minutes periodically to send statistics and client information back to NCC database. Whenever the user access or refresh the…