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Why my 2.4GHz IoT devices cannot connect to Wi-Fi after radio channel changed (DCS)?
If the 2.4GHz IoT devices sometime connected to Wi-Fi normally, and cannot connected to Wi-Fi after DCS scan, you may further try configure the 2.4GHz channel deployment with option Three-Channel Deployment due to some IOT vendor IOT devices only support channel 1, 6, 11.
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How can I resolve IoT devices connection issue?
Please follow the below FAQ to fine-tune settings for IoT devices: If the symptom persists, you may further try configure the 2.4GHz channel deployment with option Three-Channel Deployment due to some IoT vendor IoT devices only support channel 1, 6, 11.
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Why I cannot configure WPA3 security for my SSID through Nebula APP?
The Nebula APP provide simple and straight forward SSID management, for advanced SSID security option configuration, please navigate to Nebula web page to configure. Go to Nebula web page and login in. Go Configure » Access points » SSID settings » Enable the Advanced mode Press the Edit button to configure advanced…
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Why cannot I find my AP in the ZYXEL Download Library?
The reason why you could not find your AP's model in ZYXEL Download Library might due to the device is End-Of-Life, which has been migrated out from the Download Library page. You could further check the below link to refer the End-Of-Life models' information:
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Where can I find the ZYXEL End-of-Life access point's Information?
To download the last firmware for the EOL model device, or inquiry/find the information of EOL model, please refer to URL below:
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How can I get the End-user license agreement (EULA) documents for my ZYXEL AP?
Go to ZYXEL Download Library Search by key in your access point's model name (ex. WBE660S) Click the download button to download the firmware package file Unzip the firmware package file, and you'll be able to find the end of file name "-foss".pdf EULA document file.
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Why there is no MIB files in the download firmware package file?
If you download the firmware package file fromZYXEL Download Library and there is no MIB file contain after file-extracting, which indicates that the model you download does not support SNMP feature. (ex. NWA50AX/55AXE/90AX, NWA50/90 AX PRO)
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Where can I download my ZYXEL AP's datasheet information?
Go to ZYXEL Download Library Search by key in your access point's model name (ex. WBE660S) Click the download button to download the datasheet information
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Where can I get the latest user's guide information for my Nebula Access point?
Go to ZYXEL Download Library Search by key in your access point model name (ex. WBE660S) Click the download button to download the latest user guide information
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Why the Nebula Security service page option grey-out?
The option located at Nebula » Configure » Access points » Security service page grey-out due to there is no CNP/CNP+ license linked on your managed AP in your site. To configure features located on Security service page, please ensure you have linked the CNP/CNP+ license on your AP.
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Where can I confiure the Connect and Protect feature (CNP) on Nebula?
To configure CNP feature on Nebula for the managed AP, please navigate to: Nebula » Configure » Access points » Security service *Please ensure your managed AP with CNP/CNP+ license linked.
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How do I change my Nebula access point password?
The Nebula access point’s password is the Nebula site password. So, if you want to change my Nebula access point password, you can follow the steps below: Navigate to Configure > Site Settings > Device Configuration Adjust the password Click Save button
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How to check AP Utilization in detail?
To check the Utilization, please follow these steps: Go to Site-wide > Device > Access points Click to the specific AP that you want to check Hover mouse over the graph to display utilization over time Yellow line: 2.4GHz channel utilization Blue line: 5GHz channel utilization
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What is the difference between the Nebula Pro Pack and Nebula Base Pack for Nebula AP?
The Nebula provides WiFi Voucher, Dynamic PSK, Wi-Fi AID, Wireless Health … AP-related features for Nebula Pro Back. For detailed differences, please see the "W" part (Wireless LAN) of the table in below URL for reference:
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How to Use Ping Tools in Zyxel AP live tool on Nebula
If you are facing issues with using Ping tools in Zyxel Networking products, here are some common questions and answers: Question 1: Ping button issues Issue 1a: When switching from pinging one client (IPA) to another (IPB), the ping button might not work correctly, requiring you to press the delete button first. If you…
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How to Set Up Band Select On Nebula
Step 1: Log in to Nebula Control Center Open your web browser and go to the Nebula Control Center login page. Enter your credentials and log in. Step 2: Navigate to Wireless Settings Go to the SSID advanced settings Select your SSID which you want to set up Enable Band Select Find the "Wireless Settings" section. Look for…
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How to Use DCS Now to Avoid Wireless Interference on NEBULA
Description : Wireless networks operate in a competitive environment. If devices use the same channel, the user experience can significantly deteriorate. Using DCS NOW allows an AP to scan and select the most suitable channel for the environment immediately, reducing connection failures and traffic drops. How to Use DCS…
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How Can I Monitor AP channl utilization on Nebula?
Channel Utilization refers to the percentage of a wireless channel's capacity that is currently in use. High channel utilization can indicate network congestion, leading to slower network performance. On Nebula, you can monitor channel utilization for the 2.4 GHz, 5 GHz, and 6 GHz channels. To view this data: Log in to the…
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How to get a DPPSK key entry information via Nebula DPPSK API?
To get an existing DPPSK key entry through Nebula DPPSK API, please ensure you have generated the DPPSK API token on Nebula. Where can I get the DPPSK API token on Nebula? — Zyxel Community Then, please follow the below information to get an existing DPPSK key entry through API: Verb URL Description Example Response GET…
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How to Create More Than 8 SSIDs on Nebula
Purpose: Nebula has a limit of creating a maximum of 8 SSIDs. If you need to create more than 8 SSIDs, follow the steps below to achieve this. Content: Access Nebula Control Center: Log in to your Nebula Control Center (NCC) account. Select the organization and site where you want to configure the SSIDs. Navigate to AP &…