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What is Zyxel's Default Security Profile for Standalone Devices?
When users first log in through the local GUI, they are required to edit the SSID profile. This includes setting a new SSID name and a pre-shared key (PSK).
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Why is roaming not working properly between access points?
Roaming issues typically occur due to the behavior of the client devices (stations or STAs). These devices decide when to switch based on signal strength and quality. If the signal from the original AP is still strong, the device may not switch to the closer AP.
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How to Resolve Connection Speed Issues with Zyxel Access Points?
If your Zyxel access point (AP) shows reduced connection speed, follow these steps: Ensure that the Ethernet cable is Cat5e or higher. Switch the AP to a different Ethernet port on the switch. Reset the AP to its factory settings. Refer to this link for detailed reset steps. If the problem persists, swap the problematic AP…
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Why doesn't my Station Information show IPv6 addresses?
Some users have noticed that the station information table only lists IPv4 addresses and not IPv6 addresses. As of now, stations using only IPv6 addresses might not be displayed correctly in the station information table. If you face this issue, we apologize for the inconvenience and recommend keeping an eye on future…
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Why do users need to re-login daily despite having a valid voucher?
This issue is often caused by the 'Reauth time' setting in the SSID configuration. The 'Reauth time' determines how often users must re-authenticate. To adjust the setting: Navigate to Site-wide > Configure. Select Access points > SSID advanced settings. Find the Captive portal advanced setting section. Modify the 'Reauth…
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How to send Logs Via Email on NWA130BE Access Point in standalone mode?
As of now, the NWA130BE Access Point does not support the Email Log feature in standalone mode. This function has been removed for security reasons and will not be supported in the future. For users looking for alternative solutions, we recommend using the Nebula Cloud platform which offers enhanced management features,…
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Why are my access points going offline randomly?
Your access points might be going offline due to a network connectivity issue that disrupts the connection between your access point and the Nebula Cloud Center (NCC). The event log messages like 'netconf disconnection' and 'Nebula connection failed: gateway unreachable' indicate potential interruptions. To resolve these…
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How Can I View the Theoretical Maximum Link Speed for Wireless Clients?
Currently, Nebula Control Center (NCC) displays the actual TX/RX rate for wireless clients to ensure accurate information regarding current network performance. The maximum connection speed can be influenced by various factors such as environmental interference, the client's hardware capability, and the number of devices…
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How to resolve the orange warning Icon in the Nebula App?
Steps to Resolve: Open the web version of the Nebula Control Center (NCC) and go to the "Access Points" section from the menu to check the status of your AP. Ensure that your AP is not operating in limited speed mode (10/100Mbps). This issue is usually caused by the quality of the Ethernet cable or potential issues with…
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What is the antenna configuration for the WAX655E ?
The WAX655E uses a specific antenna configuration which can be understood as follows: 4x4: This configuration has 4 antenna endpoints for 4 transmit and receive links, and it is used for the 5 GHz band. These endpoints are connected via N-type connectors. 2x2: This configuration has 2 antenna endpoints for 2 transmit and…
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Why is my access point blinking between amber and green?
When your Zyxel Access Point (AP) blinks between amber and green, it means that the AP is managed by the Nebula Control Center (NCC) but is currently unable to connect to it. Possible Causes: Gateway not reachable Blocked TCP/UDP ports by firewall or ISP Steps to Resolve: Check network connection: Ensure your device has an…
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What factors affect the recommended number of stations for my AP?
Several factors can influence the recommended number of stations, including: Types of Devices: Laptops, phones, and IoT devices have different bandwidth needs. Network Traffic: Activities like video streaming, large file transfers, and VoIP can put more stress on the AP. Physical Environment: Walls and interference can…
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Why is my access point only connecting at 100Mbps on a 2.5Gb switch?
This issue is often caused by the Ethernet cable connecting your AP to your network. Here are a few things to check: Cable Quality and Connections: Ensure both ends of the Ethernet cable are securely plugged into the AP and your network device. Use a high-quality Ethernet cable rated for Gigabit speeds. Older or…
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How to troubleshoot connectivity drops on Access Point?
Here are steps to help resolve the issue: Step 1: Check AP Status and Configuration Visit the wireless settings on your AP. Ensure SSID, security mode, and channel bandwidth match your desired configuration. For IoT devices, adjust the radio settings: Navigate to Configure > Radio settings. Set the radio mode of 2.4GHz…
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Moved: How to resolve incorrect password errors when connecting to an SSID?
This discussion has been moved.
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How to resolve incorrect password errors when accessing the AP's web GUI?
If you see an incorrect password error when accessing the AP's web GUI, it might be because the Nebula devices apply the site-wide password after connecting to NCC. To check or change the password: Go to Site-wide > Configure > Site settings in NCC. Refer to this guide for more details: Why Can't I Access My Nebula Device…
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How to troubleshoot an access point that is not turning on or going online?
If your Access Point is not turning on and going online, please follow these troubleshooting steps: Restart: Restart both your Access Point and your router. Unplug their power cables for approximately 10 seconds and then plug them back in. This can often resolve minor connectivity issues. Check the physical…
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How to reset an access point to factory settings?
If you need to reset the Access Point to its factory settings. Follow these steps: Find the Reset button: This is usually a small, recessed button on the back or bottom of the AP. Press and hold: Use a paperclip or a similar object to press and hold the Reset button for about 10 seconds. Release the button: The AP will…
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How to improve roaming performance with smart steering and RSSI threshold adjustment?
Smart Steering is a feature designed to optimize wireless network performance, but not all access points (APs) support its full functionality. For APs that do not support the 'Optimization Aggressiveness' feature, roaming can still be improved by adjusting the RSSI threshold. Steps to Adjust RSSI Threshold: Log into the…
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What steps should I take if I suspect hardware failure in my Zyxel Access Point?
If you suspect that your Zyxel Access Point is experiencing a hardware issue, here are some troubleshooting steps to follow: Ensure that all cables are securely connected to the switch. Replace the cables for testing if necessary. Connect the Access Point to different ports on the switch or another switch entirely to test…