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How to configure an access point to operate without broadcasting any SSID
1. Assign Tags to All SSIDs Each SSID should have at least one tag. This allows Nebula to determine which APs are allowed to broadcast each SSID. 2. Ensure the Target AP Has No Tags For the AP that should not broadcast WiFi: Ensure no exist tags assign to that AP. 3. Verify Tag Consistency Across the Network Make sure…
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What could be possible that WiFi client receives wrong DHCP range IP address
If your wireless clients occasionally obtain IP addresses from an unexpected DHCP range, this behavior is often caused by the presence of an unintended or unauthorized DHCP server within the network. Since an access point operates as a Layer-2 bridge, it forwards DHCP discovery broadcasts without modifying or filtering…
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Why the WAX300H Cannot Power a Connected PoE Device
If your WAX300H is unable to power a connected PoE device, several factors may be involved. Below are the most common causes and recommended solutions: 1. Access Point Operating in Limited Mode (100 Mbps) The WAX300H may fall back to 100 Mbps mode if the Ethernet link quality is degraded. This can limit overall…
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Does Zyxel access point support RADIUS CoA?
As of December 2025, Zyxel access points do not support RADIUS CoA.
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How to resolve firmware availability shows Locked?
When Nebula displays firmware “Availability" in Locked status, it means the device cannot freely upgrade or downgrade firmware due to restrictions set on the backend. This condition cannot be resolved directly from the Nebula interface. How to Resolve This Issue To unlock the firmware availability, please contact Zyxel…
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[ATP/FLEX] How to Set Up Captive Portal on Nebula
Before accessing network, clients have to pass the identity verification. All web page requests can initially be redirected to a login page that requires users to authenticate their sessions. Once authentication is successful, users can then access the Internet. You can use captive portal to ensure that everyone using the…
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How do I move an AP to a different organization?
If the organizations are registered under the same owner account, you can use the Nebula app to move a device between the organizations.” What is Nebula Mobile Apps ? The Nebula Mobile App offers a quick approach to network management. It allows administrators to use the QR code scanner to register a large number of…
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[Nebula] How to transfer the organization owner to another account?
Nebula is able to transfer the organization ownership if you are the owner. You can find the "Change owner" button in Organization-wide > Administratorsas the following screenshot. After clicking the “Change owner” button, you can select the new owner account in the drop list. After an account is selected, the warning…
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AP Power Saving Mode
This is a feature in wireless networks that helps save battery on Wi-Fi devices such as laptops, phones, or IoT devices. How it works: Your device tells the Wi-Fi router (AP = Access Point) that it wants to save power. The router buffers incoming data instead of sending it immediately. Your device wakes up periodically to…
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Can I export the usage/traffic generated by clients connected to an AP in CSV format?
Yes, you can export the usage data generated by clients in CSV format. Note, This is required Nebula Plus/Pro Pack license. Navigate to Site-wide > Clients > Click "Wireless" tab Click icon and check "Usage" box 3. The "Usage" column showed up 4. Click "Export" dorplist > CSV 5. A CSV file will be downloaded
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What does a steady blue AP LED indicate?
The AP LED displays a steady blue when its wireless interface is activated, but there are no Wi-Fi clients connected when it is in full power mode.
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What to do if WiFi clients do not receive a DHCP IP address?
If a client connects to WiFi but does not receive an IP address, the issue is usually related to DHCP availability, VLAN configuration, or AP uplink settings. Follow these quick checks: 1. Check DHCP Server Make sure the DHCP server is available and reachable. Verify the IP address pool is not full. 2. Check SSID & VLAN…
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Why "Access Point by usage" and "SSID by usage" total traffic is misalignment?
The "Access Point by usage" will record all the traffic on the AP, combine all SSID and the LAN port traffic(if the AP has the LAN port), therefore, the total traffic will be different to the SSIDs by usage, which record the traffic from a SSID of all APs in the same site.
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How often does ZYXEL release "stable" firmware upgrades for Access Points in the Nebula environment?
ZYXEL conducts an annual review to determine the need for a new "stable" firmware version for their Access Points in the Nebula environment. This review happens once a year. If we conclude that a new version is not necessary, we continue using the stable firmware version from the previous year.
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What Does the Ethernet Port LED Color Indicate on Zyxel Access Points?
All the Zyxel access points follow a consistent design to indicate the negotiated link speed: Green: The port is connected at the highest supported speed (e.g., 1 Gbps or higher, depending on the model). Amber: The port is connected at a lower speed (e.g., 10/100 Mbps). Note: Ethernet port LED behavior may differ among…
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How to upgrade the firmware for AP via Web Configuration?
The aim of this guide is to guide you upgrade the firmware for AP via Web Configuration. Find the firmware package at Zyxel Download library in a file that (usually) uses a .bin extension. Click Maintenance > File Manager > Firmware Package Click Browse... to find the .bin file you want to upload. Remember that you must…
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Why can’t I access my AP’s IP address to change SSID or channel settings?
Question: Why can't I access my access point through its IP address to change settings like SSID or channel? Answer: If your access points are managed through the Nebula platform, direct configuration via the device’s local IP address is restricted for most settings, including SSID and channel configuration. All such…
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Why is the captive portal page not displaying after updating iOS?
The reported issue occurred after updating certain iOS devices to a newer iOS version, where the captive portal page failed to display properly. Troubleshooting Steps That Helped Resolve the Issue: Remove the saved Wi-Fi profile from the affected iPhones. Reconnect to the SSID to ensure the device refreshes its network…
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Can I export the usage/traffic generated by clients connected to an AP in CSV format?
Yes, you can export the usage data generated by clients in CSV format. Navigate to Site-wide > Clients > Click "Wireless" tab 2. Click icon and check "Usage" box 3. The "Usage" column showed up 4. Click "Export" dorplist > CSV 5. A CSV file will be downloaded Note, This is required Nebula Pro Pack license.
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How to reset AP using the Nebula App?
Background In case of lost admin, password or IP address, with the help of “Nebula” APP, we can easily take control of the AP we just received, configure the wireless settings, and even reset it to default setting. Detail Process (Please note that all the processes below require AP to have a stable Internet connection and…