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How to check the AP HTTP server status via console/SSH access?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. Type in the command: "show ip http server status"
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How to check the AP FTP server status via console/SSH access?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. Type in the command: "show ip ftp server status"
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How to turn off the AP's local web GUI access when AP is managed by Nebula?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. Type in the command: "configure terminal" Type in the command: "no ip http server" Type in the command: "no ip http secure-server" Type in the command: "write" If you finish the commands, then users then can not use HTTP/HTTPS web service to access…
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How to turn off the AP HTTPS access when AP is managed by Nebula?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. Type in the command: "configure terminal" Type in the command: "no ip http secure-server" Type in the command: "write" If you finish the commands, then users then can not use HTTPS to access the AP.
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How to turn off the AP HTTP access when AP is managed by Nebula?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. Type in the command: "configure terminal" Type in the command: "no ip http server" Type in the command: "write" If you finish the commands, then users then can not use HTTP to access the AP.
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Why the "Neighbor info" information in AP detailed page display null value?
The Neighbor Info column shows no value because there are no LLDP-supported network devices connected to the AP's uplink port.
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What is the recommended DNS server configuration for AP setup?
It is recommended to configure the AP with the well-known Google DNS service (8.8.8.8, 8.8.4.4) for the stable Nebula-related services' FQDN DNS resolution experience.
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Why my AP no DC adapter power input?
For AP models without DC in design need to power the AP with the PoE injector or PoE switch, please power the device with proper power input. For device PoE input requirements (802.3af, 802.3at, 802.3bt), please check the device datasheet for detailed information.
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Why my AP has registered but cannot be found in my site?
Please check the More icon on the top bar and of Nebula and click the My deivces & services option. Then you'll be able to see where the device being managed under your account. If you want to perform moving the registered device to another site, please further refer to: How to move Nebula device from original site to…
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Where can I configure the AP Airtime fairness feature on Nebula?
Navigate to Nebula » Configure » Access points » Radio settings page. Scroll down the page to the AP table and find the AP which supports Airtime fairness feature and modify the corresponding configuration.
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Why cannot I find the Storm control feature on Nebula?
This would due to the AP model does not support storm control, there will no Storm control option appears at the access point detailed page.
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Why I cannot find "Wireless bridge" option for my AP on Nebula?
This might due to the AP model does not support wireless bridge feature, thus there will no Wireless bridge option appears at the access point detailed page.
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Why I cannot find "Maintenace" tab for my AP on Nebula?
This is due to the AP model without schedule reboot feature support, there will no Maintenace option appears in access point detailed page.
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How to fast find the AP entity locate deployed in a real environment?
Navigate to Nebula » Devices » Access points page, tap the AP you want to locate, then perform the LED locator in Live Tools section. Use the LED locator feature quickly assists deployed AP location identification (After the LED locator feature is enabled, the located LED will start blinking white for a short period).
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What need to take consideration for Nebula access point firmware upgrading?
It is recommended to note the following if the AP is powered by PoE: If the uplink PoE switch has a PoE mechanism that cuts off power when there is no data traffic, please disable this feature before upgrading the AP to avoid any unexpected power loss during the firmware upgrade. If the uplink PoE switch is also…
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What is the interval for AP Live Tools Current Stations monitoring feature?
The Live Tools perform in real-time data polling, the interval for AP Current Stations polling is 10 seconds.
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What is the maximum event log query time range on Nebula?
The maximum time range for event logs query is 30 days (From to End).
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How can I check specific time range AP client's connection event logs on Nebula?
Navigate to Nebula » Monitor » Access points » Event log. Select the Range and filter the time range according to the query requirement. *Please note that if your organization is the Base/Plus organization, the event log will only correspond retain 1 day/ 7 days.
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What is the event log monitor time range limitation for the Nebula Pro Pack organization?
The range for event logs retainment for checking is 1 year for Nebula Pro Pack organization.
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What is the event log monitor time range limitation for the Nebula Plus Pack organization?
The range for event logs retainment for checking are 7 days for Nebula Plus Pack organization.