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How to add MSP ID and organization notes?
In addition to using the Nebula Control Center, you might also be utilizing Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems for your Managed Service Provider (MSP) operations. To streamline your process and quickly identify which customers require support or contact, we have…
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Resolving an Error in MSP Site Transfer.
Symptoms: Customers under MSP licenses are encountering the error "ERR_MOVE_DEVICE_NOT_ALLOW_DIFFERENCE_ORG_OWNER" when attempting to move three sites from the previous ORGA to a new organization ORGB. This error is preventing the successful transfer of sites between organizations. Root Cause: The root cause of this issue…
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How to synchronize settings from one organization to another organization?
To synchronize organization settings across different organizations, you can use the Cross-Org setting sync feature in Zyxel's MSP (Managed Service Provider) portal MSP > MSP cross-org manage > Cross-org synchronization. Here are the steps to follow: From Source Organization: Select the organization from which you want to…
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How to configure alert notification using MSP in Nebula?
Configuring alert notifications using MSP (Managed Service Provider) in Nebula involves the steps below: Accessing MSP Alert Templates: - As an MSP administrator, you can configure MSP alert templates to monitor Nebula devices for unexpected events, such as devices going online or offline. - To access the MSP Alert…
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How to copy and remove the device from one organization to the other?
Sometimes you might need to assist your customer in managing their organization, til the end of contract, the customer may ask you to move their organization from your management. In MSP portal you can copy the organization setting to another organization.
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Does the organization I want to schedule a firmware upgrade need to be a Pro-pack org?
No, the organization does not need to be a Pro-pack org. MSP firmware upgrade function allows MSPs to manage the firmware from all organizations with ease. They can set the MSP firmware upgrade schedule for any organization, no matter which organization type. The organization level only affects the organization…
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How can I manage MSP firmware upgrade schedule?
Please follow these steps to check the firmware version of devices in different organizations: Login to the Zyxel account that has an MSP license. Navigate to the MSP > MSP cross-org manage > Firmware upgrades > Scheduled tasks to check your scheduled firmware upgrade tasks. To change the schedule for a specific model,…
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Why can't my firewall configuration clone to the new organization after doing cross-org site clone?
If you did not disable Nebula VPN and Non-Nebula VPN, cross-org site clone will not clone the configuration to the new organization. This is to avoid unexpected error. Please disable Nebula VPN and Non-Nebula VPN before clone configuration to new organization.
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Can I schedule firmware upgrades via MSP firmware upgrade?
Please follow these steps to check the firmware version of devices in different organizations: Login to the Zyxel account that has an MSP license. Navigate to the MSP > MSP cross-org manage > Firmware upgrades Choose the search criteria and click the search button. The result will be displayed after searching. Select the…
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How do I perform a firmware upgrade via MSP firmware upgrade?
Please follow these steps to check the firmware version of devices in different organizations: Login to the Zyxel account that has an MSP license. Navigate to the MSP > MSP cross-org manage > Firmware upgrades Choose the search criteria and click the search button. The result will be displayed after searching. Select the…
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How can I check the firmware version of devices in different organizations via Nebula MSP portal?
Please follow these steps to check the firmware version of devices in different organizations: Login to the Zyxel account that has an MSP license. Navigate to the MSP > MSP cross-org manage > Firmware upgrades Choose the search criteria and click the search button. The result will be displayed after searching.
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Introducing the MSP Firmware Upgrade Functionality
Scenario With Nebula Control Center's 17.20 release launch, we are pleased to announce enhanced capabilities for MSP managers through our MSP portal. The new feature is the ability to schedule and manage firmware upgrades across different organizations. This FAQ aims to provide you with a comprehensive overview of this new…
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Will Cross-Org setting sync copy all of the organization's setting to the new organization?
No, Cross-Org setting sync only copies the configuration below: Idle timeout Idle timeout minutes of inactivity Login IP ranges IP address list Certificate Override device ownership Paid features indicator For the other organization-wide settings, please configure them manually.
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How to clone organization configuration between different organization?
Scenario Nebula MSP portal provides Cross-Org setting sync function. MSP can use this function to simplify the configuration process on multiple organizations that will be applied the similar organization settings. This FAQ will guide how to use Cross-Org setting sync function. Configuration: Make sure you are a full…
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Why cannot I find some organization when using Cross-Org setting sync?
When you select Configuration template in MSP > Cross-Org setting sync > Org. setting, Nebula will auto filter the Pro pack organization in the destination organization list. If the destination organization needs the same configuration template, please upgrade to the Pro pack organization first.
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Any restrictions or lock-in periods for ownership transfer to me?
No, there are no restrictions or lock-in periods for transferring the organization back to its original owner.
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Will the original site be deleted when using Cross-org site clone feature?
No, the original site won't be automatically deleted. You'll need to manually delete it if you wish to do so.
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Can I transfer site and devices that are on organizations owned by different accounts?
You cannot transfer to an organization that is owned by different accounts. You just can use MSP > MSP cross-org manage > MSP Cross-org synchronization > Cross-Org site clone with device movement function to transfer site and devices to different organizations owned by the same account.
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How to register MSP Pack license to my Nebula account?
MSP Pack is an account-based license, so the registration process differs significantly from other licenses such as Nebula Pro Pack, UTM Pack, Gold Security Pack, CNP, and so on. To register an MSP Pack license, please navigate to My devices & services And click Services > Register Enter your license key and hit the…
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Become more efficient with new Nebula MSP Pack.
In
Nebula Phase 11, we rolled out a new licensing pack - Managed Service Provider
(MSP) Pack. The MSP Pack license is per-user account based, rather than
per-device based, and is to be used in conjunction with the existing Packs
(Base/Plus/Pro). It will facilitate cross-org management and help elevate the
manageability in…