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[Nebula] How to turn on Zyxel Support Access?
If you have a Nebula product problem and you want Zyxel support check your setting if it is correct, you can turn on "Invite Zyxel support as administrator" function. When you enable the function, Zyxel support can look at the setting and event log on your Nebula organization. 1. click the "Help" button with question mark…
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Why Nebula Mobile App say can’t connect to server?
Background Nebula Mobile APP will automatically check the connectivity before login. Once the checking process fail, Nebula Mobile APP will pop out the error message. Scenario Some users may receive this error message when trying to login Nebula with the Mobile APP. This error message means you are unable to connect to…
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How to register a Nebula account through our new APP?
You’re welcome to use our new version of
Nebula APP to register devices and manage your network. After you click “Start”,
you will find the “Create account” link on the sign in page to create an
account. Fill in the required fields in the form, and
then you need to go to your mail box to activate your Nebula account and…
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How to check your device LED status in Nebula App
We often get questions regarding the LED status
on our customers’ devices. The quickest way to
check your LED status in the Nebula App is
to go to the device detailed page and click on the LED Status guide. As shown in the above images, let’s take AP for
example, tab the device icon and then click on the AP you want check…
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Centrally manage all your clients in new 3-in-1 Clients page & Applications control
The
client page is a way for Nebula administrators to manage and monitor all
clients in a network. They can easily understand the status of each client at a
glance. In Nebula Phase 11, the 3-in-1 clients page is introduced. It combines
all clients from the gateway, the switches, and the access points into one page
on the…
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[Nebula] How to transfer the organization owner to another account?
Nebula is now able to transfer the organization ownership if you are the owner. You can find the "Change owner" button in Organization-wide > Administrators as the following screenshot. After clicking the “Change
owner” button, you can select the new owner account in the drop list. After an account is selected, the warning…
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Use Nebula’s live chat support to have your problems solved quicker
The COVID-19 pandemic requires that we remain vigilant
in our everyday lives. Remote working and social distancing are advised to help
stop the spread of the virus. Nebula users are encouraged to take advantage of
the live chat tool to contact Zyxel support team remotely to analyze, diagnose,
and solve product or…
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Using Nebula’s Event Log and Change Log for Monitoring Network and Quick Troubleshooting
The event log
can be used to check a number of events occurring across a network. Nebula
Control Center (NCC) has two kinds of built-in logs: Device’s event log and Organization-wide
change log. Besides the built-in logs, users can also configure the log
path in NCC, sending the event messages directly from Nebula devices…
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Placing devices on the map to provide location and high-level information of Nebula devices
When managing lots of devices or locations, tools that can
help identify the device’s geographic location and exact installation will
certainly help network admins to troubleshoot quickly. The “Network Topology” feature in Nebula provides admins
a graphic overview of the logical network topology and the status of…
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Recommend CLI commands for troubleshooting
Hi all Nebuler~ As you know, we have a post in Tips & Tricks to introduce our Remote Access feature on NCC.The attachment is the recommend commands that we collect, those should be useful when troubleshooting. Note: Switch hasn’t supported Remote Access feature on NCC yet, so you need to access the Switch from local…
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Using Nebula Remote Access to Gain Real-time Device Data for Network Troubleshooting
Nebula offers a set of useful tools – such as PING, traceroute, LED locator, etc. – to help users to troubleshoot their network with instant information collected from the device. Troubleshooting networking issues, however, might require to get more specific data according to the situation, in which Remote Access becomes…
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[NEBULA] What are the administrator privileges that can be configured on Nebula?
Nebula supports a range of privileges that can be assigned to an administrator account, according to its role. Once an organization has been created, Organization owner could add more administrators by clicking the +Add button in Organization-wide > Administrators. Here, it is only necessary to input the administrator…
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What are the differences between monitoring Nebula device via NCC and SNMP?
Most of the information which can monitor via SNMP can also be seen on NCC. The following are the information which can monitor via SNMP but not on NCC: For NSG: Session number and flash usage. For Switch: CPU, memory and flash usage. For AP: CPU, memory and flash usage.
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What are the limitations for Nebula free cloud authentication?
There are two situations for using the free Nebula cloud and the limitations are as the following for each one. New organization without license1. The authorized accounts of the could authentication are limited at 100 entries.2. The 101st account can't be authorized, even if self-registration auto authorized is set. It…
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[NEBULA] How to setup Two-Factor Authentication with Google Authenticator to login Nebula CC?
The first time you create account to login Nebula CC, you will see the reminder: You may follow the procedure to setup Two-Factor Authentication after you click OK. But, where can you find to configure Two-Factor Authentication if you click "Skip" at the first time? Let's follow the steps below to enable it:Step 1. Login…
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[NEBULA] How to disable Two Factor Authentication?
How to disable Two Factor Authentication? In order to disable Two Factor Authentication, you are able to disable it in MyZyxel. Refer to the following steps for how to disable. Step1. Log in to myZyxel Step2. Access "Account" on the very top right of the page. Step3. Go to Two-Factor Authentication page and select disable,…
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What are the default values in cloud authentication page for self-registration auto authorize?
If an user self-registered an account in captive portal with auto authorization, the default values in Cloud Authentication page will be configured as the following. * 802.1X: No * VPN access: No * Authorized: Yes (a specific site which user registers to). * Expired in: Never * Login by: Username or Email * 2FA Status: Not…
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Can I use FQDN to allow the connection of my Nebula devices?
Can I use FQDN to allow the connection of my Nebula devices? Due to the IPs of the server is likely to change over time, can I use FQDN to allow the access of my Nebula devices? If yes what is domain name is required? There are 2 domain name for NCC services, 1. d.nebula.zyxel.com 2. s.nebula.zyxel.com The first one…
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What will happen if the clock time on the devices did not sync through NTP?
What will happen if the clock time on the devices did not sync through NTP? Nebula devices requires the correct clock time by updating through NTP protocol and the purpose is to be able to send correct monitoring data and statistics to the server. If the clock time is not synced correctly, the server will discard the data…
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[NEBULA] Explaination of Nebula device ownership
For Zyxel products, it is common for users to register/activate and keep track of their device under myZyxel. Likewise for Nebula, using myZyxel account to log in Nebula Control Center also links Nebula and myZyxel together. When registering a Nebula device in NCC, the device will be registered into the Org. on NCC and…