-
What are the limitations for Nebula free cloud authentication?
There are two situations for using the free Nebula cloud and the limitations are as the following for each one. New organization without license1. The authorized accounts of the could authentication are limited at 100 entries.2. The 101st account can't be authorized, even if self-registration auto authorized is set. It…
-
[NEBULA] How to setup Two-Factor Authentication with Google Authenticator to login Nebula CC?
The first time you create account to login Nebula CC, you will see the reminder: You may follow the procedure to setup Two-Factor Authentication after you click OK. But, where can you find to configure Two-Factor Authentication if you click "Skip" at the first time? Let's follow the steps below to enable it:Step 1. Login…
-
[NEBULA] How to disable Two Factor Authentication?
How to disable Two Factor Authentication? In order to disable Two Factor Authentication, you are able to disable it in MyZyxel. Refer to the following steps for how to disable. Step1. Log in to myZyxel Step2. Access "Account" on the very top right of the page. Step3. Go to Two-Factor Authentication page and select disable,…
-
What are the default values in cloud authentication page for self-registration auto authorize?
If an user self-registered an account in captive portal with auto authorization, the default values in Cloud Authentication page will be configured as the following. * 802.1X: No * VPN access: No * Authorized: Yes (a specific site which user registers to). * Expired in: Never * Login by: Username or Email * 2FA Status: Not…
-
Can I use FQDN to allow the connection of my Nebula devices?
Can I use FQDN to allow the connection of my Nebula devices? Due to the IPs of the server is likely to change over time, can I use FQDN to allow the access of my Nebula devices? If yes what is domain name is required? There are 2 domain name for NCC services, 1. d.nebula.zyxel.com 2. s.nebula.zyxel.com The first one…
-
What will happen if the clock time on the devices did not sync through NTP?
What will happen if the clock time on the devices did not sync through NTP? Nebula devices requires the correct clock time by updating through NTP protocol and the purpose is to be able to send correct monitoring data and statistics to the server. If the clock time is not synced correctly, the server will discard the data…
-
[NEBULA] Explaination of Nebula device ownership
For Zyxel products, it is common for users to register/activate and keep track of their device under myZyxel. Likewise for Nebula, using myZyxel account to log in Nebula Control Center also links Nebula and myZyxel together. When registering a Nebula device in NCC, the device will be registered into the Org. on NCC and…
-
What will happen to the statistics if I move device from Site A to Site B?
Question: What will happen If I run the device at Site A one month and move the device to Site B, can I still see the information when I select the time during device at site A? Answer: Statistical information will update from Nebula devices to your site every 3 minutes, your site will hold the record of each devices being…
-
What is Nebula?
What is Nebula? Nebula is a Cloud Network Management Solution that brings the benefits of the cloud to your network. The Nebula Control Center gives centralized, easy to use, control over all Nebula wired and wireless networking devices from a single pane of glass, from any device. Nebula simplifies your business…
-
How fast can I get the status update from Dashboard if devices offline?
If the devices are offline, it will take 3 minutes for Nebula Access Point and Nebula Firewall, and 5 minutes for Nebula Switch to display the status on Dashboard.
-
[NEBULA] What can you do with the Nebula Mobile App?
What is Nebula Mobile Apps ? The Nebula Mobile App offers a quick approach to network management. It allows administrators to use the QR code scanner to register a large number of devices on Nebula Control Center all at once. Likewise, it is designed for mobile devices with Responsive Web Design(RWD) such as smart phones.…
-
[NEBULA] How to register a Nebula CC account?
Before you register the Nebula devices, you need to have a Nebula CC account first. You can follow the steps as below to create it: Create a Nebula CC account: * Access Nebula Control Center via nebula.zyxel.com and click “Get Started” button. * Click "Create account" Or sign in with google account/apple account. * Fill in…
-
How to Navigate through Nebula Control Center
This FAQ is to briefly introduce the main function of Nebula Control Center for you to know where to do configurations and where what to expect. You may also check out our online document in the "Help center" or click the link here Note: Login Nebula Control Center is required. NCC Portal Overview - This page is an…
-
When will I receive Weekly and Monthly reports?
Question: When will I receive Weekly and Monthly reports? Answer:* For weekly reports, the report will be sent after Sunday midnight (Monday after 00:00) covering the previous week. * As for monthly report, it will be sent after 00:00AM on the 1st of every month(e.g March.1st/ April.1st and so on). It might take 5 to 10…
-
[NEBULA] How to access Nebula Devices from remote IP addresses ?
Via NCC server name: d.nebula.zyxel.com. 1. Inbound access is unnecessary to configure under normal network setting 2. Outbound access will be required to open access(eg: Whitelist) for IP address and below ports if there is a default restriction for outbound connection. • TCP ports 4335 and 6667 are used for Nebula device…
-
What is the meaning of Heavy loading in Dashboard?
The meaning of heavy loading shows on site Dashboard or in Nebula AP and Nebula SW page are different. * For Nebula AP, it means the number of online Nebula APs that exceed the maximum client device number(configured in your Load Balancing settings) by total number of online Nebula APs in the site. * For Nebula SW, it…
-
What is site usage and site health means in Overview page? How do you calculate it?
The usage in the overview page shows the amount of data consumed by the site. It calculates the period of the last 24hrs. The site health in the overview page shows the percentage of uptime in a given time interval to indicate the site’s network availability.* Green: 95-100% Network uptime * Dark: 75-95% Network uptime *…
-
How to display a greater or lesser number of configuration fields on the Access Point page?
If you want to display a greater or lesser number of configuration fields on the Access Point page, you can try to the following steps, 1. Click Devices > Access Point 2. Click Settings button on the top right, and you can select the items tou want to show in an Access Point page.
-
What happens when the NCC is unreachable? Will it impact my LAN services?
Generally speaking, when NCC server connectivity is lost, your devices will still be operational since it only affects the management process the devices. You will still be able to access LAN/WAN but not able to configure them. So to speak, some functions that require interaction between NCC will still be affected such as…
-
[NEBULA] How does Nebula devices communicate with Nebula Control Center ?
There are four service ports currently being used for communicating between NCC and the Nebula devices. * Port 4335 and 6667 are used in TCP for Nebula Cloud Management(NETCONF). * Port 443 is used in TCP for Nebula Cloud Management(include firmware upgrade). * Port 123 is used in UDP for Network Time Protocol(NTP). Ports…