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MyZyxel Export
I have an question. We are working on an project. We have many (old) customers who still has the Zywall 110. But the question is. Which zyxel is still active, and to which customer does it belong. I know how i can find out which zywall is still active, but from the myzyxel portal i cannot see to which customer. But we have…
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Lack of logs for switches errors
Hello everyone, I went online on Nebula and I saw this error: For this reason I visited the specific page Nebula suggested me to look at: I saw no details to understand the reason why the switch went on error. So I changed from "Range" mode to "Before" mode for logs details: Anyway no logs. So how could I try…
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I want to Delete my Zyxel/Nebula account
Hi @Zyxel_CSO I have Twice in the last 2 weeks sent an email to euprivacy@zyxel.eu requesting deletion of my account as per your required process. I have received NO response and my account is still active (as I write this question). Please action my request to have my Zyxel account deleted in line with my respective Eu…
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Clients refuse to connec to the nearest AP
I have many Shelly wlan relays that are connected to my Nexus managed APs. Somehow they often end up trying to connect to a far away AP instead of the really near one and keep failing on connection. Here they have all disconnected when the nearby ap switched channel at 3am. Signal on that AP was great. After this they just…
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Slow Nebula platform.
UPDATE! I cannot answar your post. Tryed 3 times now, dont get any error. I have given you access. I have issues with all my org. Given you access to: a couple. (Hi, is anyone else experiencing slow Nebula right now?)
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WAX630S become offline during 2 minutes multiple times a day
Hello, I have 3 WAX630S plugged in a GS1920-48HP. All devices are up to date. Since 3-4 weeks, the 3 Access Point go offline during 2 minutes multiple times a day (not at the same time). During this time, SSID and internet access remain available. Seems to impact the connection to Nebula only The logs show : The switch…
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Submit a website to reclassification
Since October 2024, we are having to add several websites to the Content Filter allow list, since they are categorized as Unknown and basically appear blocked to the end-user. Is there a website for Zyxel to submit these URLs to be reclassified so we don't have to whitelist every Org in Nebula? Or a MSP Content Filter list…
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Current method to get ATP100 into Nebula
Can someone explain to me the best method to get an ATP100 into Nebula? We have a spare that I would like to use at another location. ZTP does not seem to be working, and I have seen the suggestion to roll back the firmware, but that fails as well. I have tried adding it manually in nebula, but the option to choose nebula…
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NWA130BE restarting
My NWA130BE does a restart several times per day. It always starts like this: Netconf connection is connected. NTP update has succeeded. Device is rebooted by cold start! The AP has successfully booted. Firmware is V7.00(ACIL.3) (Latest) Maintenance is scheduled for once a week Any ideas?
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NWA130BE V7.00(ACIL.3) - A lot of micro disconnections
Hello everyone, looking into details for a new Wifi 7 AP I noticed a lot of short (about 2 mins) disconnections: Before the last firmware update I did not see those multiple micro disconnections, I updated it on 2024-10-21 11:11:00 and after that timestamp you can see the problem. Is there any known issues?
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Deleted SSIDs are still accessable and present - new one do not show up
Hi, I deletd a few SSIDs - they were open access and I did not need them anymore. They are gone from the dashboard BUT they are still accessible by everyone via phone etc.. In addition I created a new SSID - this one does show up at the dashborad BUT does not show up at all as a Wifi. This is now going since weeks and I…
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Nebula - Stop emails about next scheduled firmware update
Hello, Since this morning, I've been receiving regular emails from “info@nebula.zyxel.com” informing me that one or more APs will be receiving an update on a scheduled date. I have a lot of sites and I receive an e-mail for each site. How can I stop these e-mails? Thanks for your help
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Nebula says all devices are "Online", but the ISP is down
The system was in "Cloud Saving Mode" when the ISP went down, so we can't see exactly when it happened, but even 15 minutes after turning this mode off, the Nebula Dashboard still reports all ZyXel devices as "Online", even though they're clearly not. What is the cause of this behavior, and how can we make the Dashboard…
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NWA210AX MAC randomly changes
I have DHCP reservation setup for my Zyxel AP's. Yesterday, 3 out of my 9 AP's changed IP for some reason and when I checked the DHCP server, the MAC address shown by 3 of the AP's are different (no manufacturer OUI identifiable) which is the reason why the DHCP server gave out an IP from its pool. I can still access the…
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Need to set new device password NSW100-10
I need to factory reset / reset password on my NSW100-10 Red alarm blinking Nebula says device configuration status is not up to date Terminal and web to device asks for password My set password is not accepted, nor is 1234 The device is passing traffic but I can't manage it. All other Nebula devices in my system works…
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Problem connecting this morning
Hi, woke up and checked my nebula app on iPhone and none of my 6 devices are showing, just get an error message. Both switches showing orange light on cloud. The access points are working and getting internet. Can't log in to Nebula online portal as its says "We'll be back soon" Is this some kind of maintenance issue…
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Nebula ATP200 Monitoring mode
how can i put an ATP200 in MONITOR mode in my organization in Nebula
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info
salve buona sera vi volevo chiedere un info ho creato accaunt su nebula mobile vedo il roter online ma non vedo nessuna informazione nella voce clients mi dice no connected client yet mi potete aiutare grazie
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How can I change the categories of event on when using a local syslog server
I am using a local syslog server for one of my sites and the verbosity of the logs is generating huge amounts of data, how can I select only the events I want to see?
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Zyxel Nebula NR5101 module update
Please I need the latest module update for this router nebula nr5101 which is (RG502QEAACR13A04M4G)..or is there a newer module update? To make the router support 5G CA ..Thank you in advance
