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Nebula Setup /AP Setup
Hi In my setup - I have a usb flex100w connected to Zyxel switch (XS1930-12hp) which my wax 640s AP is connected to. However the AP is online and I can access the internet but within nebula it is showing offline. Physically on the AP - the light is green for two seconds and then flashes orange for a second and then goes…
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USG 200 semi online
Hi, we've got an USG Flex200 that we want to use to replace an NSG50. When we've placed the USG the device wouldn't come online although is was sending CPU and Memory data. Can anyone tell us what went wrong? Zyxel support couldn't find the solution.
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connect NR7101 to nebula control center
I've got some problems connecting NR7101 to the nebula control center. First of all, im not sure im using the wright MAC en serial number. My device is already up high and the box is gone. Where can I find the wright MAC en serial in the web-based user interface? Second Are there any special settings to put on, before you…
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SSID schedule
Hello, I have set all my SSID as hidden. "SSID schedule" meas actually turning off the radio signal of WiFi, which is what I would like ?
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My AP were taken over by Nebula - how can I access them?
Hi, my 2 APs have been taken over by Nebula. I would prefer to administrate them on my own. Currenlty, I cannot access them from the local network. As I registered on Nebula, I was able to register the APs, but I was never able to access them. After unregistering them from Nebula, I still cannot access them. How can I…
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Configure NR5101 without Nebula
I want to only use NR5101 for home use, is it possible to configure the router without Nebula - or can l stay on basic pack without need to upgrade the license?
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Firmware management: multiple organisations at once
Currently, we are exploring the possibilities of Nebula. We provide system administration to a large number of small customers. Each customer currently has its own organization in Nebula. Each organization has its own set of sites. Is it possible to update firmware for multiple organizations simultaneously? Or do we need…
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USG20w (flex50w) firmware upgrade failed
Hello, i have a problem with a USG 20w (flex50w). The firmware is 5.30 (both running and standby) and i cannot manage to upgrade to 5.37. I tried with online upgrade, local upgrade (this one with 3 different firmwares). Each time Tera Term is reporting that the firmware is "incompatible" (no reboot to install). Usally, i…
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User name "undefined" when erasing it in Cloud Authentication
Hello, I would like to highlight that I see "undefined" insted of the name of the user when I delete that user inside Cloud Authentication in Nebula webpage. I think this is a UI typo. At your disposal
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AP'S randomly disconnect - Netconf Disconnected
Hi, We have several wired AP's that randomly disconnect at different times. The event logs just state Netconf connection is disconnected with no explanation. They do not go down at the same time so it's not a network or power issue. I'm at a loss to explain it… This site is connected via Starlink whereas another site with…
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FWA510 -5GNR Problems with STC & Zain (Saudi Arabia), but NR5103E solve this issue
Similar issue like this : I recently purchased the expensive FWA 510 from Dubai, assuming it would work seamlessly in Saudi Arabia. To my dismay, it didn't. I've tried every possible setting adjustment: toggling between auto and manual for both band and APN, but it just won't connect to 5G Here my experiment :…
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How can I Enable/Disable the Switch port PoE via Nebula Open API?
According to the API page: there is no API to enable/disable the Switch port PoE, can you provide this function in the API? Thank you.
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How can I change SSID Name via Nebula Open API?
According to the API page: there is no API for changing the SSID Name, can you provide this function in API?
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switch config "offline" backup in nebula
we watxhed that the saving the switch configuration in Nebula is a paid service. is there a solution to save the configuration offline and move it to another switch, as in the case of stand alone use in web interface? we can save configuration via ssh?
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USG20w (flex50w) firmware upgrade failed
Good morning, I have a problem with updating a usg FLEX 50 firewall, it currently has version V.5.30(ABAQ.0) Version that has the known problem. My problem is that there is no way to complete the update, neither with the internet update nor with the local one. Anyone have any suggestions? I also tried to update the standby…
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Zyxel WiFi 7 AP is available now on Nebula!
This week, we've launched the first enterprise-class 22Gbps (BE22K) WiFi 7 access point and it's a real game-changer! Available to purchase from late October 2023, the new WBE660S WiFi 7 access point promises speeds five times faster than the previous generation - so you no longer have to worry about WiFi congestion,…
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delete my account
unbelieveable… Posting in a forum to get an account deleted… Delete my account asap and confirm via email.
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How can I delete this account
I came here for deleting an annoying newsletter. I don’t have any devices and I didn’t subscribed to any Zyxel newsletter
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NSG50 - Default rule blocking traffic even after creating a rule allowing the traffic
Hello, I am having trouble with the default rule blocking traffic even after creating a rule allowing the traffic (on the status page, configuration and firmware are up-to-date). In addition, I need to setup port forwarding (virtual server) to an internal service but that also fails. I've rebooted the NSG50 in hopes that…
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How Can we activate recognition of the dnsft.cloud.zyxel.com certificate to enable access to youtube
The browsers do not recognize the dnsft.cloud.zyxel.com certificate, they give it to me as invalid and it prevents my network users from connecting to youtube. How Can we activate recognition of the dnsft.cloud.zyxel.com certificate to enable access to youtube.
