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Nebula Cloud - License update or replacement from PLUS to PRO
Dear all, Is there a way to update license for device which was already assigned with one previously? In my case I do have a switch, managed by Nebula Cloud. Initially we have assigned PLUS license to this switch, however later on we purchased PRO license which we added to Nebula Cloud, however even when we try to assign…
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Where to download NCC (Nebula Control Center) user guide?!
There's online-help NCC UserGuide v16, how to download it in PDF …
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DynDNS with DNS-O-Matic Provider
Hi, is it possible to use the DNS-O-Matic Provider? It is a simple GET Request with BasicAuth. But I didnt get it to work. https://dnsomatic.com/docs/api Thanks! Best baba
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NWA210AX reports external traffic on Nebula CC
Hi, I have the following simple topology: So I do not have Hardware Firewall, just the router (In my case, a FritzBox! as I'm german). There are two wired connections to that Router: A Streaming Box Zyxel NWA210AX wireless AP The strange thing is: the NCC Dashboard reports traffic created by that streaming box as if it…
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Roaming Clients
Hi We a NWA50AX and a NAP102 and clients won't roam between them. I have set the smart steering as below. But looking at features, the optimization aggressiveness isn't an option on these access points. Any pointers or advice to how we get this to work okay?
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NWA50AX Devices get dropped after some time
Hello I have an NWA50AX access point that broadcasts 3 SSIDs in three Vlans. A pfsense is providing DHCP in each network With an increasing number of clients (~40) i noticed that same clients start loosing connection after some time. The issue is observed with amazon echos and smart plugs and shelly switches Rebooting the…
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Nebula with ATP200 adn secureporter
Hi, I have my ATP200 in Nebula and selected my time zone GMT+2 but in the secureporter,online, I have a delayed time for logs of exactly 2 hours. In the manual,it says that the sync betweend Nebula and secureporter is at 5 minutes. What am I missing?
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Where do I find shutdown for Flex 200?
I can't find the ability to shut down the Flex 200 anywhere in the nebula interface. I have found various references to a maintenance screens but I can't find them anywhere. The only thing I have been able to find is the 'reboot' option in the mobile application. How do I issue a shutdown command to the device?
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NAT traversal design change notification
Dear Nebula user, We will change the design of the "NAT
traversal" in Site-to-Site VPN page. It's highly recommended to change the
setting from IP to AUTO, so that the VPN tunnel won't be disconnected by the
change. The new design will be effective by: 2023-02-21 02:30 (UTC+0) If there has any question, please contact…
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Sell or reset Zyxel devices
Hello, I have sold a few Zyxel devices. But now the new owner has problems to reset or reconnect them. The devices are or were registered in MyZyxel and in Nebula. Before I sold the devices I had done a reset. Unfortunately I forgot to remove them from Nebula and MyZyxel respectively. I wanted to make up for that now. Here…
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I want to know why this functionality is so Confused ?
Hello, I just wan to know that Can I have any AP adjustments through the 'Zyxel dashboard' page because as it stands this dashboard page has no way of making adjustments to my NWA210AX? So how would I make adjustments after the one month of 'free' access expires on my Nebula firmware page?
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Change configuration
Hi, I have 2 access points and one keeps showing an orange alert. When I click on it and go to Access point/Monitor/Access point under Link: there is the following 'Uplink: 100M/Full'. If I hovver on the Orange warning triangle it says 'Uplink currently operates at a lower speed 100 Mbps'. When I look at the other Access…
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How to change location address of Access Points
I bought 2 x Access Points last year. When I set them up and tried to register them it would appear they had been registered somewhere else (I'm guessing someone set up and then returned them or similar). Anyway, bottom line is that whenever I log onto to anywhere it always says this came from IP address XXXX in Marlow,…
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VPN L2TP over IPSec VPN, not showing all Lan clients
Hi, i use ATP200 with Nebula controller, when I use the feature in Nebula, L2TP over IPSec VPN, I can't access via Http and Https to all active Lan clients. I tried to ping them but got no response. the problem is only with some clients
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Bug: DNS no longer delivers internal entries
Hello dear zyxel support team! DNS entries added via firewall settings are suddenly no longer delivered. Nothing was changed in Nebula. After I added a new entry in Nebula under Firewall settings, it worked normally again. As firewall I have a USG Flex 200. Thanks!
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Outside of network client pc
Hi, I have just bought an ATP200 series and I have one question: is there a client software to protect pc that are outside of the private network,meaning that all the traffic from a PC that is connected to a public internet to go through Nebula Cloud? If you are familliar, a solution like Cloudflare Warp. In that case all…
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Nebula Cloud - Switch SNMPv3 not supported?
Hello, May I kindly ask anyone here with Nebula Cloud solution if you have managed to configure Switch with SNMPv3 through Nebula Cloud? I do have a switch GS1350-18HP which on it's own should be supporting SNMPv3, however once it is Cloud managed by Nebula there is NO option to select SNMPv3. Is SNMPv3 even supported by…
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L2TP GEO block
Is it somehow possible to GEO block on L2TP in Remote access VPN?
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Fetch online status from Nebula / USG
Hi all, is there a possibility to get the online status (IP address etc) of my USG Flex 200 via SNMP or API or any other interface with the Nebula Basic Pack? Thanks!
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NWA55AXE don't report to Nebula but appear on LAN
I have two sites where this is occurring. NWA55AXE is setup as a Wireless bridge. It seems to be functioning, but it shows offline in Nebula. I can access the local management of the NWA55AXE from another device on the LAN. The "Nebula" circle is orange. Does anyone else have this issue with NWA55AXE?
