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in app push not working
Hello, I have the feeling the Nebula in-app push notification are not working for me (e.g. push notification when AP goes offline for more than 15min) Note: I have not any licence pack yet Note: I have activated the multifactor authentication and I need to enter again the double factor code when I relaunch the mobile after…
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Some NWA55AXE Access Points won't connect Wireless Bridge with VLAN
I have a site with NWA55AXE AP's, and the units that are set up for wireless bridge are acting funky. They will be offline for 30 minutes, then check in with somewhat minimal information, and then go offline again. Most of the other AP's in the area are NWA55AXE but we do have some NAP203 units. Is it possible for the AP…
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NWA50AX blinking orange/green non stop, can not configure it
A brand new NWA50AX keeps blinking orange/green non stop, can not configure it mob. app says device offline or network issue tried reset to no avail Should I trash it ?
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Mobile app doesn't appear to update
I have installed the Nebula mobile app on two android devices. Both devices show the same number of connected clients. However, that number doesn't match what I see in the Nebula web application. Looking at my current data android app claims I have only 1 device connected but looking at the Nebula web app the clients show…
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NSG end of life
Hello We own 9 NSG50 and one NSG200 which are on the end of life list. On this page there is a distinction made between End of LIfe and End of Support. https://support.zyxel.eu/hc/en-us/articles/4844786400786-End-of-Life-EOL-EoL-End-of-Support-EOS-EoS- What does this mean for these devices? Will they continue to receive…
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Slow 5G speeds with NR 5101 Nebula
Hello Just like with below thread, Im experiencing slow speeds with the NR 5101 Nebula Edition. Compared to my iPhone 13 (which is known for average antenna at best), im only getting around 100/100 on the Router (cable & wifi tested speeds) and my iPhone Cellular 5G gives me around 250-300/100 speed at the exact same spot.…
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nr7101 in bridge mode?
Hi, I have one nr7101 on the roof. It is connected to my Wifi router. I am considering purschasing an outdoor accespoint which I would place beside the nr7101 to get wifi access to my yard. Now I read that there is a " bridge mode (cellular IP passthrough)". If I would use ethe cellular IP passthrough mode - Would I get…
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NWA90AX | Massive issues with Intel AX201
Good evening, I have recently replaced my Fritzbox with a NWA90AX. Since then, I have massive problems with a notebook using an Intel AX201 Wifi 6 card. I never had similar problems with the Fritzbox and I'm currently quite desperate. I have two SSIDs and ca. 10 clients, most of them supporting 5G, but also some devices…
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Nebula Cloud Authentication 802.1X RADIUS server questions
Hello- I am a network engineer evaluating the feasability of using Zyxel wireless, switching, and FW services for a small school. One thing that caught my attention is the ability to use 801.1X RADIUS over the cloud as a feature. This is a huge upgrade over WPA2 Personal and PSK that is currently deployed. Plus the skill…
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HP printer connects to another access point and printing is not possible anymore
Hello, I've noticed that our business HP printer (Officejet Pro 9022e) sometimes roams to another access point (nr. 2). This happens for instance when the closest access point (nr. 1) has become unavailable. When all the workstations are connected to access point nr. 1, they can't print unless I powercycle the printer.…
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WPA Enterprise using cloud auth and EAP-TLS?
Nebula AP with WEP Enterprise and cloud auth is currently using the insecure PEAP-MSChap2? Can it be configured with EAP-TLS?
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Nebula bandwidth utilization graph unreliable
I noticed that both in the desktop website and the mobile app the network utilization graph is just wrong. there's no way i never exceeded 4mbps in download on a 100mbps line… what's going on here? This screenshot is from a usg flex 100, but i noticed a similar behavior on many atps we manage…
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New to Zyxel Nebula and have a question about wireless
When setting up wireless networks in the cloud, and creating a mesh network can you have access points from different physical locations in the same "site" or should each physical location have its own site in nebula even if the SSID and Encryption are the same? IP schemes are different at each location.
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Nr7101 and nebula
Hi, I have one nr7101 and created an Nebula account. Can I do the same configurations from the Nebula account as when I am logged into the nr7101 through 192.168.1.1? Sometimes I am remote and I would like to make the configurations from Nebula, such as to select "4g" or "5G". Many thanks in advance,.
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My Zyxel NWA50AX is blinking green and not connecting to internet
Hi, MWA50AX was working for couple of months, it has stopped working 2 weeks back and always blinking green with 1s intervel. In NCC its showing alert of the AP. How to fix this issue? -Amit
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SSID with cloud auth (WPA Enterprise with WPA2 Nebula cloud auth with username/password)
Tested logon to SSID with this option enabled. Worked OK and I see the clients in the Nebula connect AP users, but I do not see the username that logged on for all users. The username is shown when I open the client in Nebula for a Windows 10 device while client using Android 12 does not show the username. By design or am…
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nwa50ax download/upload speed
I have 3 nwa50ax all wired to a router which has wifi. If i connect to the router wifi i get download speeds of approx. 406 Mbps and upload approx. 142 Mbps. If i connect any of the nwa50ax i get approx. 90 Mbps and upload approx. 86 Mbps. Why is the speed so much lower on the nwa50ax.
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NWA90AX evicts all clients and mesh participants every night
Hello, I have an issue with my root AP disconnecting all clients and refusing reconnect for about 20-30 minutes every night around the same time, about 9PM. I see many entries in the log like for all different types of client on both radios: Station: aa:bb:cc:dd:ee:ff disconnected by STA timeout on Channel: 11, SSID:…
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DHCP-Relay on XGS1930-52HP
Is it possible to set a DHCP-relay via Nebula cloud on the XGS1930-52HP, or is that a standalone config only feature?
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Nebula event log not working anymore
Hi support Since around one week I cant see any entries in the event-logs. steps to reproduce: click on a client e.g MacBook-Pro click history, event-log no details appear in the event-log page. it can be reproduced with any client in the network. when I click on an AP and then history - event log it shows entries. could…
